Oberoi Group of Hotels Food and Beverage Service Guest Service Agent Interview Questions and Answers

I am a customer service executive with 5 years of experience in handling customer queries and complaints.

• I have excellent communication and interpersonal skills.

• I am a good listener and can empathize with customers.

• I am proficient in using customer service software and tools.

• I have experience in handling difficult customers and resolving their issues.

• I am a team player and can work under pressure to meet targets.

Coffee Day Beverages aligns with my personal interests and career goals.

• I have a passion for the food and beverage industry

• I am interested in the customer service aspect of the industry

• I believe Coffee Day Beverages has a strong brand and reputation

• I have researched the company and believe it aligns with my career goals

• I am excited about the opportunity to work with a company that values customer satisfaction

I believe in learning through experience and practical application rather than just theoretical knowledge.

• I prefer hands-on experience over just classroom learning

• I have gained valuable management skills through my work experience

• I believe in continuous learning and self-improvement

• I have taken relevant courses and workshops to enhance my skills

• I am open to pursuing further education if it aligns with my career goals

Yes, I am willing to relocate anywhere in India for this opportunity.

• I am open to exploring new places and cultures.

• I am excited about the prospect of working in different parts of India.

• I am willing to make the necessary arrangements to relocate.

• I understand the importance of being flexible and adaptable in a customer service role.