NTT DATA, Inc. Senior Associate Interview Questions and Answers

Experienced professional with a strong background in project management and team leadership, dedicated to driving results and innovation.

• Over 7 years of experience in project management, successfully leading cross-functional teams to deliver projects on time and within budget.

• Proficient in Agile methodologies, having implemented Scrum practices that improved team efficiency by 30%.

• Strong analytical skills demonstrated ...read more

In my previous roles, I led projects, improved processes, and collaborated with teams to achieve strategic goals.

• Led a cross-functional team to implement a new CRM system, resulting in a 30% increase in sales efficiency.

• Developed and executed a marketing strategy that increased brand awareness by 40% within six months.

• Streamlined operational processes, reducing costs by 15% while maintaining service quality.

• Conducted t...read more

The KPI in our organization is customer satisfaction.

• Customer satisfaction is measured through surveys and feedback.

• We track the percentage of satisfied customers on a monthly basis.

• We also monitor the number of customer complaints and aim to reduce them.

• Improving customer satisfaction is a key focus for our team.

SLA stands for Service Level Agreement, while TAT stands for Turnaround Time.

• SLA is a contractual agreement between a service provider and a customer, defining the level of service expected.

• TAT refers to the time taken to complete a specific task or process.

• SLA focuses on the quality and availability of services, while TAT focuses on the speed of completing tasks.

• SLA is usually measured in terms of percentage uptime or...read more