Ketan Software Interview Questions and Answers

I can process around 50-60 invoices per day depending on the complexity.

• The number of invoices processed can vary based on the complexity of the invoices.

• I have experience in using various invoice processing software which helps in increasing the efficiency.

• I prioritize the invoices based on their due dates and ensure timely processing.

Questions related to Outlook, Windows OS, and Office 365.

• OST and PST are file formats used by Outlook to store data.

• Distribution list is a group of email addresses used for sending emails to multiple recipients.

• Mailbox is a storage location for emails and other data in Outlook.

• To create a new data file in Outlook, go to File > New > Outlook Data File.

• BSOD issue in Windows OS can be fixed by updating drivers or running system diagnostics.

• BIOS is a firmware that initializes har...read more

The KPI in our organization is customer satisfaction.

• Customer satisfaction is measured through surveys and feedback.

• We track the percentage of satisfied customers on a monthly basis.

• We also monitor the number of customer complaints and aim to reduce them.

• Improving customer satisfaction is a key focus for our team.

SLA stands for Service Level Agreement, while TAT stands for Turnaround Time.

• SLA is a contractual agreement between a service provider and a customer, defining the level of service expected.

• TAT refers to the time taken to complete a specific task or process.

• SLA focuses on the quality and availability of services, while TAT focuses on the speed of completing tasks.

• SLA is usually measured in terms of percentage uptime or response time, while TAT is measured in hours, minutes, o...read more

The TAT for processing an invoice varies depending on the complexity of the invoice and the company's internal processes.

• The TAT can range from a few days to several weeks.

• Factors that can affect the TAT include the accuracy of the invoice, the approval process, and the payment terms.

• Automating the invoice processing system can help reduce the TAT and improve efficiency.

• Regularly reviewing and optimizing the invoice processing system can also help reduce the TAT.

• It is importa...read more

Yes, I know Excel Microsoft.

• I am proficient in using Excel for data analysis and reporting.

• I have experience in creating pivot tables, charts, and graphs.

• I am familiar with advanced functions such as VLOOKUP, IF, and SUMIF.

• I have used Excel for budgeting, forecasting, and project management.

• I am comfortable working with large datasets and can manipulate data using filters and sorting.

The process involves planning, executing, and evaluating tasks to achieve a specific goal.

• Identify the goal or objective of the process

• Plan the steps needed to achieve the goal

• Execute the planned steps

• Evaluate the outcome to determine success or areas for improvement