NTT DATA Business Solutions Support Specialist Interview Questions and Answers

Q1. What is the meaning of technical support
Ans. 
Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.
• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations
Answered by AI
Add your answer
Q2. Why I'm choosing this field
Add your answer

Q1. What is troubleshooting
Ans. 
Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.
• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved
Answered by AI
Add your answer
Q2. Steps that involves during troubleshooting
Ans. 
Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.
• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved
Answered by AI
Add your answer

Q1. Explain what are the aim of organisation
Ans. 
The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.
• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders
Answered by AI
Add your answer
Q2. How can you handle a panic situation , if it happens suddenly in absence of your tl
Add your answer

ARTIFICAIL INTELLIGENCE

BASED ON LOGICAL THINKING

Q1. Support L1,L2 Technical round AWS
Add your answer
Q2. Salary
Add your answer

Q1. What are the issues you are facing daily?
Add your answer

Q1. What is the API
Ans. 
API stands for Application Programming Interface, which allows different software applications to communicate with each other.
• APIs define the methods and data formats that applications can use to request and exchange information.

• They allow developers to access the functionality of a system or service without needing to understand its internal workings.

• Examples of APIs include Google Maps API for integrating maps into a...read more
Answered by AI
Add your answer

Q1. About the coding and resume questions
Add your answer

Q1. Bond and salary package
Add your answer

Q1. What are your strength and weaknesses?
Add your answer

Q1. Basic question about you and your last company
Add your answer

Q1. How to fix system hang without restarting
Ans. 
To fix system hang without restarting, try these steps.
• Check for any running processes that may be causing the hang and end them

• Clear temporary files and cache

• Update drivers and software

• Run a virus scan

• Check for any hardware issues

• Try a system restore to a previous point

• Use command prompt to run system file checker (sfc /scannow)
Answered by AI
Add your answer