Novotel Hotels Executive Assistant to Director Interview Questions and Answers for Experienced

Q1. Introduction and communication skills
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Q1. Knowledge based
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Q1. You leadership skills
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Deeply understand every setuation

Q1. How many employees are serving in your under assist
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Q2. How to work with you and your whole staff?
Ans. Friendly and flexible with doing work from gate organisation.
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Q3. Very sincere and carefully.
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Q1. Tell me about your experience
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Q2. Type of services in the hospitality industry
Ans. 
Services in the hospitality industry include accommodation, food and beverage, event planning, and entertainment.
• Accommodation services include hotels, motels, resorts, and vacation rentals

• Food and beverage services include restaurants, bars, cafes, and catering

• Event planning services include organizing conferences, weddings, parties, and meetings

• Entertainment services include live music, performances, tours, and recre
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Q3. How to handle the situation
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Handling the situation involves assessing the problem, identifying possible solutions, and implementing the best course of action.
• Listen actively to understand the situation

• Analyze the root cause of the issue

• Brainstorm potential solutions

• Evaluate the pros and cons of each solution

• Communicate effectively with stakeholders

• Implement the chosen solution with clear steps and timelines

• Monitor progress and make adjustments as
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Q1. Experience, current ctc, expected ctc,notice period
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Q1. What is your greatest strength and weakness?
Ans. 
My greatest strength is my ability to effectively communicate and collaborate with team members. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication and collaboration

• Weakness: Being overly detail-oriented

• Strength: Ability to motivate and inspire team members

• Weakness: Difficulty in saying 'no' to additional tasks

• Strength: Strong problem-solving skills

• Weakness: Impatience when t
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Q2. How do you deal with an upset customer?
Ans. 
When dealing with an upset customer, it is important to remain calm, empathize with their concerns, actively listen, apologize if necessary, offer a solution, and follow up to ensure satisfaction.
• Remain calm and composed

• Empathize with the customer's concerns

• Actively listen to understand their issue

• Apologize sincerely if necessary

• Offer a solution or alternative

• Follow up to ensure customer satisfaction
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Q1. Difference between STR and Trip advisor rating
Ans. 
STR and Tripadvisor ratings are both used to evaluate the performance of hotels, but they differ in terms of data sources and methodology.
• STR (Smith Travel Research) rating is based on data collected from participating hotels, providing insights into key performance metrics such as occupancy rate, average daily rate, and revenue per available room.

• Tripadvisor rating, on the other hand, is based on guest reviews and rat...read more
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Q2. What is crypto currency
Ans. 
Crypto currency is a digital or virtual currency that uses cryptography for security and operates independently of a central bank.
• Crypto currency is decentralized and operates on a peer-to-peer network

• Transactions are recorded on a public ledger called a blockchain

• Crypto currency can be bought and sold on exchanges

• Examples of crypto currencies include Bitcoin, Ethereum, and Litecoin
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Q3. It is a virtual currency not governed by any bank. It should be regulated in order to avoid any scan and misleads
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Q1. General question about self and past experience
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Q1. Related to department
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Q1. What are biggest challenges faced in your profession.
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Q1. Where do you see yourself 5yrs down the line
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