10+ Quampetence Business Solutions Interview Questions and Answers

Inbound actions in ServiceNow are requests made to the platform from external sources.

• Inbound actions are requests sent to ServiceNow from external systems or users.

• These requests can include creating, updating, or deleting records in ServiceNow.

• Examples of inbound actions include API calls, email submissions, and form submissions.

To get all active incidents with priority-1, use a filter on the incident table.

• Use a filter condition 'active=true^priority=1' on the incident table

• You can also use GlideRecord to query the incident table in ServiceNow

• Make sure to handle any errors or exceptions that may occur

Script actions are customizable actions that can be triggered by scripts in ServiceNow.

• Script actions are used to automate tasks and processes in ServiceNow.

• They can be triggered by scripts, such as business rules, client scripts, or UI policies.

• Script actions can perform a variety of actions, such as updating records, sending notifications, or running scripts.

• They are highly customizable and can be tailored to specific business needs.

• Examples of script actions include sendin...read more

Implemented a new incident management system using Service Now platform

• Customized incident forms and workflows

• Configured email notifications for incident updates

• Integrated with third-party monitoring tools for automatic incident creation

Async business rule is a server-side script that runs asynchronously after a record is inserted, updated, deleted, or when a table is queried.

• Async business rules are used to perform actions that do not require immediate user interaction.

• They are executed after the database transaction is complete, allowing for better performance.

• Examples include sending notifications, updating related records, or triggering workflows.

Return output of given api for 5 entries.

• Identify the API and its input parameters

• Write a loop to call the API with different inputs

• Store the output in an array or list

• Return the first 5 entries of the array/list

Sort a list of dictionaries based on a key

• Use the sorted() function with a lambda function to specify the key

• Use the itemgetter() function from the operator module for better performance

• Use the reverse parameter to sort in descending order

Merge two sorted lists

• Create a new list to store the merged result

• Compare the first elements of both lists and add the smaller one to the new list

• Continue comparing and adding elements until one list is exhausted

• Add the remaining elements of the other list to the new list

• Return the merged list

Use built-in functions to find max and min in an array of strings

• Use Math.max.apply(null, array) to find max value

• Use Math.min.apply(null, array) to find min value

• Convert strings to numbers if needed before finding max and min