Service Now Developer and Administrator Interview Questions and Answers

To pick a single record from a table with multiple records, we can use a query with specific criteria.

• Use a query with filters to narrow down the search criteria

• Specify the desired attributes or fields to retrieve from the record

• Sort the results if needed and limit the query to return only one record

Inbound actions in ServiceNow are requests made to the platform from external sources.

• Inbound actions are requests sent to ServiceNow from external systems or users.

• These requests can include creating, updating, or deleting records in ServiceNow.

• Examples of inbound actions include API calls, email submissions, and form submissions.

To get all active incidents with priority-1, use a filter on the incident table.

• Use a filter condition 'active=true^priority=1' on the incident table

• You can also use GlideRecord to query the incident table in ServiceNow

• Make sure to handle any errors or exceptions that may occur

GlideAjax, GlideRecord, Transform Maps are important concepts in ServiceNow development.

• GlideAjax is used for asynchronous server-side calls in ServiceNow.

• GlideRecord is used to query, insert, update, and delete records in ServiceNow tables.

• Transform Maps are used to map data from external sources into ServiceNow tables.

• GlideAjax example: Making a server-side call to retrieve data without refreshing the page.

• GlideRecord example: Querying the 'incident' table to retrieve all o...read more

Async business rule is a server-side script that runs asynchronously after a record is inserted, updated, deleted, or when a table is queried.

• Async business rules are used to perform actions that do not require immediate user interaction.

• They are executed after the database transaction is complete, allowing for better performance.

• Examples include sending notifications, updating related records, or triggering workflows.

Transform scripts are used in ServiceNow to manipulate data during import or export operations.

• Transform scripts are written in JavaScript and are used to modify data before it is inserted into or retrieved from a table.

• They can be used to transform data formats, perform calculations, or apply business rules.

• Transform scripts are commonly used in data imports, exports, and data transformations within ServiceNow.

• Example: A transform script can be used to convert a date format ...read more