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Nlb Services Customer Care Executive Interview Questions and Answers
Nlb Services Customer Care Executive Interview Experiences
2 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Apr 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell me something about your self?
- Q2. How would you respond to a customer if his product is not yet delivered or delayed?
- Ans.
I would apologize for the delay and provide an estimated delivery date.
Apologize for the delay and express empathy for the inconvenience caused
Provide an estimated delivery date and explain the reason for the delay
Offer any compensation or alternative solutions if possible
Assure the customer that their satisfaction is a top priority
Follow up with the customer to ensure their issue has been resolved
- Q3. Do you know the salary that is being offered?
- Q4. When are you willing to join?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Dec 2019. There were 9 interview rounds.
Interview Questionnaire
6 Questions
- Q1. First of all i was asked about Yourself
- Q2. What do you think about your career?
- Q3. What do You mean by KRA ?
- Q4. KRA stands for Key Responsible Area. We have to do our the best for the job. We have to response everywork for the process.
- Q5. What's your Weakness?
- Q6. If someone is asking for help i can't stop to help them. But when i'm busy in work, i suggest them to do by your side untill i be free.
Interview Preparation Tips
Interview questions from similar companies
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Interview Questionnaire
2 Questions
- Q1. Be prepared about yourself
- Q2. Explain about your previous office experience
Nlb Services Interview FAQs
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Nlb Services Customer Care Executive Reviews and Ratings
based on 12 reviews
Rating in categories
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|  ₹1.7 L/yr - ₹6 L/yr |
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128
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| ₹2.4 L/yr - ₹6 L/yr |
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