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Over 5 years of experience in customer service roles, including handling escalated customer issues and managing a team of customer service representatives.
Managed a team of customer service representatives, providing guidance and support to ensure high levels of customer satisfaction
Handled escalated customer issues, resolving conflicts and finding solutions to meet customer needs
Implemented customer service strategies...
Top trending discussions
posted on 22 May 2023
I applied via Campus Placement and was interviewed in Nov 2022. There were 3 interview rounds.
Basic aptitude questions and 2 hard DP questions in the Online Test .
I applied via Naukri.com
IFC can be improved by implementing better communication channels and streamlining processes.
Establish clear communication channels between departments and stakeholders
Streamline processes to reduce redundancies and increase efficiency
Invest in technology to automate manual tasks and improve data management
Provide training and development opportunities for employees to enhance their skills and knowledge
Regularly review...
I applied via LinkedIn and was interviewed before May 2022. There were 3 interview rounds.
posted on 15 Sep 2024
OOPS (Object-Oriented Programming) is a programming paradigm based on the concept of objects, which can contain data and code.
OOPS focuses on creating objects that interact with each other to solve problems.
It involves concepts like classes, objects, inheritance, polymorphism, and encapsulation.
For example, a class 'Car' can have objects like 'Toyota', 'Honda', etc., each with their own properties and methods.
Inheritan...
I applied via Job Portal
I applied via LinkedIn and was interviewed before Sep 2023. There were 2 interview rounds.
A database is like a big organized collection of information stored in a computer.
A database is like a digital filing cabinet where we store information.
It helps us keep track of things like names, numbers, and other important details.
For example, think of a database as a giant address book where you can find people's names, addresses, and phone numbers.
SQL is like a magic language that helps computers talk to each other and store information.
SQL is a language used to communicate with databases
It helps to store, retrieve, and manipulate data in databases
For example, you can use SQL to ask a database for all the names of people who are older than 30
There are approximately 10 million vehicles in Bengaluru.
Bengaluru is one of the most congested cities in India, with a high number of vehicles on the roads.
The city has a growing population and increasing urbanization, leading to more vehicles being registered.
As of 2021, Bengaluru had over 8 million registered vehicles, including cars, motorcycles, buses, and commercial vehicles.
I will prioritize features based on customer needs, business goals, impact on user experience, and technical feasibility.
Understand customer needs and pain points
Align features with business goals and strategy
Evaluate impact on user experience
Consider technical feasibility and resources
Use frameworks like MoSCoW method or Kano model
I will address conflicts by actively listening to all parties, facilitating open communication, finding common ground, and working towards a mutually beneficial solution.
Actively listen to all parties involved to understand their perspectives
Facilitate open communication to encourage sharing of thoughts and feelings
Find common ground and areas of agreement to build upon
Work towards a mutually beneficial solution that a
I applied via Referral and was interviewed before May 2020. There were 3 interview rounds.
Credit analysis involves evaluating the creditworthiness of a borrower to determine the likelihood of repayment.
Gather financial information about the borrower, including income, assets, and liabilities
Assess the borrower's credit history and credit score
Analyze the borrower's debt-to-income ratio and other financial ratios
Consider external factors such as economic conditions and industry trends
Make a recommendation on...
Assessing business risk involves evaluating various parameters.
Financial stability and performance
Market competition and trends
Regulatory compliance and legal issues
Management team and corporate governance
Industry and macroeconomic factors
Brand reputation and customer satisfaction
Supply chain and operational risks
I applied via Referral and was interviewed in Nov 2020. There was 1 interview round.
Salespeople require qualities such as communication skills, persistence, adaptability, and product knowledge.
Excellent communication skills to build relationships with clients
Persistence to follow up with leads and close deals
Adaptability to changing market trends and customer needs
Product knowledge to effectively pitch and answer questions
Confidence and charisma to persuade potential customers
Time management and organ...
Insurance is a contract between an individual and an insurance company to protect against financial loss.
Insurance provides financial protection against unexpected events such as accidents, illnesses, and natural disasters.
The individual pays a premium to the insurance company in exchange for coverage.
The insurance company assumes the risk of financial loss and pays out claims when necessary.
Types of insurance include ...
I applied via Indeed and was interviewed in Dec 2018. There were 6 interview rounds.
Taxation in mutual funds varies for equity and debt funds, and for short and long term investments.
Equity funds held for more than a year are taxed at 10% on gains above Rs. 1 lakh
Short-term gains in equity funds are taxed at 15%
Debt funds held for less than 3 years are taxed as per the investor's income tax slab
Long-term gains in debt funds are taxed at 20% with indexation benefit
Dividends from mutual funds are tax-fr
based on 1 interview
Interview experience
Senior Software Engineer
50
salaries
| ₹14 L/yr - ₹38 L/yr |
Key Account Manager
36
salaries
| ₹3.1 L/yr - ₹9 L/yr |
Software Engineer
35
salaries
| ₹6.6 L/yr - ₹20 L/yr |
Product Manager
33
salaries
| ₹17 L/yr - ₹36 L/yr |
Associate Product Manager
26
salaries
| ₹11 L/yr - ₹24 L/yr |
Stock Holding Corporation of India
ICRA
5paisa Capital Ltd.
IQ BackOffice