NeoGrowth Credit Collections Executive Interview Questions and Answers

Anonymous

posted on 10 Sep 2020

I applied via Referral and was interviewed in Mar 2020. There were 3 interview rounds.

Interview Questionnaire

6 Questions

Q1. What is a CIBIL

Ans.

CIBIL is a credit information company that maintains credit records of individuals and companies.

CIBIL stands for Credit Information Bureau (India) Limited.
It is a credit information company that collects and maintains credit records of individuals and companies.
CIBIL score is a three-digit number that represents an individual's creditworthiness.
Lenders use CIBIL score to evaluate the creditworthiness of an individual ...

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Q2. What is a collection

Ans.

Collection refers to the process of recovering unpaid debts from individuals or businesses.

Collection involves contacting debtors to remind them of their outstanding debts
It may involve negotiating payment plans or settlements
Collection agencies may be hired to assist in the process
Legal action may be taken if debts remain unpaid
Collections can be for various types of debts, such as credit card bills, medical bills, or

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Q3. What is a loan

Ans.

A loan is a sum of money borrowed from a lender that is expected to be paid back with interest over a set period of time.

A loan involves borrowing money from a lender
The borrower is expected to pay back the loan with interest
The repayment period is typically set in advance
Loans can be secured or unsecured
Examples of loans include mortgages, car loans, and personal loans

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Q4. If customer don't payment then what are you doing

Ans.

If a customer doesn't make payment, I would follow up with them through phone calls, emails, and letters to remind them of their outstanding balance and discuss payment options.

Initiate contact with the customer to remind them of their outstanding balance
Discuss payment options and negotiate a payment plan if necessary
Document all communication and follow-up regularly
Escalate the issue to a supervisor or legal team if

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Q5. What is your hobbies

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Q6. Some math calculation like presented question

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Interview Preparation Tips

Interview preparation tips for other job seekers - Hr asked any questions please answer confidently because first impression is last impression

Skills evaluated in this interview

Collections Executive Interview Questions & Answers

Anonymous

posted on 15 Jun 2021

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire

7 Questions

Q1. Tell me about your self.

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Q2. Why I should hire this company

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Q3. What's your experience

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Q4. Why you previous company leaving? Reason.

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Q5. Describe your location

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Q6. Now mostly ask how to face covid lockdwn?

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Q7. Can you work night shift ? Female not Allowed but it's only check your confidence so you say directly..yes.

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Interview Preparation Tips

Interview preparation tips for other job seekers - It's easy interview not hard if you not conferble English language so your talking hindi ... Any person easy to crack only checking your communication skills n confidence.so all the best ....keep growing...

Collections Executive Interview Questions & Answers

Anonymous

posted on 20 Nov 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - One-on-one

(2 Questions)

Q1. Describe about you .

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Q2. Tell your Most unexpected hobys

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Interview Preparation Tips

Interview preparation tips for other job seekers - You have to confidance on your self , And do not mumbling in front of hr

Collections Executive Interview Questions & Answers

Anonymous

posted on 4 May 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - One-on-one

(3 Questions)

Q1. How can you handle a angry customer? Can you talk clearly? Your answer should be short.

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Q2. About finances. About NBFC

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Q3. About your past job.why you have give resign there?

Ans. Is it required holidays in next 6 months.

Answered Anonymously

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Interview Preparation Tips

Interview preparation tips for other job seekers - You can walk for interview Monday to Friday.
Your voice should be clear.
You have to some besic computer knowledge.
Typing min 25
You should be agree to work in every shift.
Pan card and aadhar card in mandatory.
Education 12 th pass.

Collections Executive Interview Questions & Answers

Kogta Financial India Limited

Anonymous

posted on 8 Nov 2021

Interview Questionnaire

2 Questions

Q1. Where are you manage your work

Ans. My behave is my strong point

Answered Anonymously

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Q2. Who is collection head in satna

Ans.

Sorry, I do not have the available data.

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Very good the interview wanted to test both my knowledge

Collections Executive Interview Questions & Answers

Sandeep kumar

posted on 4 Dec 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

Round 2 - HR

(4 Questions)

Q1. Work experience

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Q2. Last company salary

Ans.

My last company salary was $50,000 per year.

My last company salary was $50,000 per year.
I received a yearly salary of $50,000 at my previous job.
I was earning $50,000 annually in my last position.

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Q3. Customer conversation

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Q4. Customer timing

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Collections Executive Interview Questions & Answers

Anonymous

posted on 1 Mar 2025

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I appeared for an interview before Mar 2024.

Round 1 - Technical

(2 Questions)

Q1. How can we resolve the issue if a customer does not pay their EMI on time?

Ans.

We can resolve the issue by contacting the customer, offering payment plans, and escalating if necessary.

Contact the customer to remind them of the missed payment and inquire about the reason for delay.
Offer flexible payment plans or extensions to help the customer catch up on their payments.
Escalate the issue to a higher authority or collections agency if the customer continues to default on payments.
Maintain clear co...

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Q2. How can we address a situation in which a customer has passed away?

Ans.

Addressing the situation of a deceased customer requires sensitivity and empathy.

Express condolences to the family of the deceased customer
Request for a death certificate or obituary as proof
Update customer records to reflect the deceased status
Cease all collection efforts and close the account
Offer assistance in settling any outstanding debts with the estate

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Round 2 - Case Study

How can we collect payments from customers?

Interview Preparation Tips

Interview preparation tips for other job seekers - Self-confidence is essential; we can achieve our goals because this is our work.

Collections Executive Interview Questions & Answers

Ishrar Saifi

posted on 9 Sep 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

Round 2 - Group Discussion

Speek clearly & confidently only

Round 3 - HR

(2 Questions)

Q1. Salary discussion

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Q2. About your last experience

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Interview Preparation Tips

Topics to prepare for Hero FinCorp Collections Executive interview:

Legal Notices
Legal tools
Advance Excel
Letter Drafting

Interview preparation tips for other job seekers - Required for interview clearing - 1st confidence, Advance excel, Mailing, Mail marge, heigh typing speed, PPT MIS.

Collections Executive Interview Questions & Answers