mPokket Operations Manager Interview Questions and Answers

The collection purpose refers to the reason for gathering or accumulating certain items or information.

• Collection purpose helps in determining the intended use of the collected data.

• It ensures that the collected items or information are relevant and necessary for a specific purpose.

• Examples of collection purposes include market research, customer profiling, data analysis, and record-keeping.

• Collection purpose also help...read more

The challenging part of collection is dealing with difficult customers and navigating complex payment situations.

• Handling customers who are uncooperative or hostile

• Negotiating payment plans with customers who are unable to pay in full

• Resolving disputes over billing errors or discrepancies

• Managing accounts that are past due or in collections

• Adhering to legal and ethical guidelines when collecting debts

Company desire numbers during COVID period

• Increase online sales by 30%

• Reduce operating costs by 20%

• Maintain customer satisfaction levels at 90%

• Implement remote work policies for 50% of employees