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Mphasis Telecaller Interview Questions and Answers for Experienced

Updated 14 May 2024

Mphasis Telecaller Interview Experiences for Experienced

1 interview found

Telecaller Interview Questions & Answers

user image Anonymous

posted on 28 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Newspaper Ad and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

About company and personal

Round 2 - Personal Interview 

(2 Questions)

  • Q1. About education and hobbies
  • Q2. Salary expectation and about working

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good had tricky questions

Round 2 - One-on-one 

(2 Questions)

  • Q1. Ur experience on the project
  • Ans. 

    I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.

    • Handled inbound and outbound calls to potential customers

    • Provided information about insurance policies and answered customer queries

    • Met daily targets for number of calls made and policies sold

  • Answered by AI
  • Q2. Toughest situation u ever face
  • Ans. 

    The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.

    • Remaining calm and composed

    • Active listening to understand the customer's concerns

    • Empathizing with the customer's frustration

    • Finding a solution to address the customer's issues

    • Maintaining professionalism throughout the interaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Not that much worthy

I applied via Naukri.com and was interviewed in May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Give a detail of your best day A rainy day with beautiful dreams
Round 3 - HR 

(1 Question)

  • Q1. Chatting capabilities Able to answer in english properly

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Telecaller interview:
  • Good communication
Interview preparation tips for other job seekers - Love your job and work with confidence. Work hard. Be kind and sincere. Love everyone.
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Newspaper Ad and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Very slow process no proper informations given

Round 2 - One-on-one 

(4 Questions)

  • Q1. Interview starts in morning 10'O clock ends with night 8'O clock
  • Q2. Self introduction
  • Q3. How was the Day?
  • Q4. Ok wait for 5 mins.I'will Call you.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell about ur self.?
  • Ans. 

    I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.

    • Experienced in customer service and sales

    • Strong communication skills

    • Ability to work well under pressure

    • Passionate about providing excellent service to customers

  • Answered by AI
  • Q2. What is your roll and responsibility.?
  • Ans. 

    As a Telecaller, my role is to make outbound calls to potential customers, promote products or services, and generate leads for the sales team.

    • Making outbound calls to potential customers

    • Promoting products or services

    • Generating leads for the sales team

    • Handling customer inquiries and resolving issues

    • Maintaining call records and updating customer information

  • Answered by AI
  • Q3. Why i should hire you.?
  • Ans. 

    I am a dedicated and experienced telecaller with excellent communication skills and a proven track record of achieving sales targets.

    • I have a strong background in sales and customer service.

    • I am highly motivated and have a positive attitude towards achieving goals.

    • I have excellent communication skills and can effectively engage with customers over the phone.

    • I have a proven track record of meeting and exceeding sales ta

  • Answered by AI
Round 2 - Group Discussion 

Explained about package and can facility

Interview Preparation Tips

Topics to prepare for Sutherland Global Services Telecaller interview:
  • Management
Interview preparation tips for other job seekers - Prepare good towards interview

I applied via Naukri.com and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Oops concepts, angular , .net core middlewares

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic concepts well

I applied via Campus Placement and was interviewed in Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Best sorting although and its working they asked
  • Q2. Write a program to replace the character with another character in java.
  • Ans. 

    A program to replace a character with another character in Java.

    • Create a string variable with the original text

    • Use the replace() method to replace the character with another character

    • Print the new string with the replaced character

  • Answered by AI
  • Q3. SQL queries on order by, group by, and it's difference they asked.
  • Q4. Project management experience they asked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare on the basis concepts and be perfect on your resume they are not expecting much from you as you are a fresher.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed before Jul 2018. There were 2 interview rounds.

Interview Preparation Tips

Round: Test
Experience: HackerRank test

General Tips: First round was scheduled for 10:30 but i got late and reached 11:45 at location.
That was not a problem for them because first round was system interview so after waitinf for 10 minutes only i got my turn and i went for sytem test.
2 hacker rank questions were there so if you are going for Mindtree practice hackerrank question.
Skills: Problem Solving, Time Management
Duration: <1 week

I applied via Campus Placement and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

10 Questions

  • Q1. Tell me about yourself
  • Q2. Write a program to print unique elements in an array in java
  • Ans. 

    Program to print unique elements in an array in Java

    • Create a HashSet to store unique elements

    • Iterate through the array and add each element to the HashSet

    • Print the HashSet to get the unique elements

  • Answered by AI
  • Q3. Types of data structures
  • Ans. 

    Data structures are ways of organizing and storing data in a computer so that it can be accessed and used efficiently.

    • Arrays - a collection of elements of the same type

    • Linked Lists - a sequence of nodes where each node contains a reference to the next node

    • Stacks - a collection of elements with two main operations: push (add) and pop (remove)

    • Queues - a collection of elements with two main operations: enqueue (add) and d...

  • Answered by AI
  • Q4. Tree traversal
  • Q5. What is oops
  • Ans. 

    OOPs stands for Object-Oriented Programming. It is a programming paradigm based on the concept of objects.

    • OOPs focuses on creating objects that contain both data and functions.

    • It emphasizes on encapsulation, inheritance, and polymorphism.

    • Examples of OOPs languages are Java, C++, Python, etc.

  • Answered by AI
  • Q6. Applications of oops
  • Ans. 

    OOPs is used for creating modular, reusable and maintainable code.

    • Encapsulation: Hiding implementation details and exposing only necessary information.

    • Inheritance: Reusing code and creating a hierarchy of classes.

    • Polymorphism: Using a single interface to represent multiple entities.

    • Abstraction: Reducing complexity by hiding unnecessary details.

    • Examples: Java, C++, Python, Ruby, etc.

  • Answered by AI
  • Q7. What is inheritance
  • Ans. 

    Inheritance is a mechanism in object-oriented programming where a new class is created by inheriting properties of an existing class.

    • Inheritance allows code reuse and promotes code organization.

    • The existing class is called the parent or superclass, and the new class is called the child or subclass.

    • The child class inherits all the properties and methods of the parent class and can also add its own unique properties and ...

  • Answered by AI
  • Q8. What is polymorphism
  • Ans. 

    Polymorphism is the ability of an object to take on many forms.

    • It allows objects of different classes to be treated as if they were objects of the same class.

    • It is achieved through method overriding and method overloading.

    • Example: A parent class Animal can have child classes like Dog, Cat, and Bird, each with their own unique implementation of the method 'makeSound'.

    • Polymorphism makes code more flexible and reusable.

  • Answered by AI
  • Q9. What is abstraction? Explain with example
  • Ans. 

    Abstraction is the process of hiding complex implementation details and exposing only the necessary information.

    • Abstraction helps in reducing complexity and increasing efficiency.

    • It allows us to focus on the essential features of an object or system.

    • For example, a car can be abstracted as a vehicle with certain properties like speed, fuel efficiency, and seating capacity.

    • Abstraction can be achieved through interfaces,

  • Answered by AI
  • Q10. What is encapsulation
  • Ans. 

    Encapsulation is the process of hiding implementation details and providing a public interface for accessing the functionality.

    • Encapsulation helps in achieving data abstraction and information hiding

    • It prevents unauthorized access to the internal details of an object

    • It allows for easy modification of implementation without affecting the external code

    • Example: A class with private variables and public methods

    • Example: A b...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - As I'm from ECE background it's little bit easy for me because they ask basic questions. If we are good enough in basics it's easy to crack Mindtree interview

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Kony based

Interview Preparation Tips

Interview preparation tips for other job seekers - Its really nice being interviewed at LTI. The questions were asked completely based on my domain and it was pure real time scenario based if you are good with the technical stuff which you are performing every day you are good to clear this interview

Mphasis Interview FAQs

How many rounds are there in Mphasis Telecaller interview for experienced candidates?
Mphasis interview process for experienced candidates usually has 2 rounds. The most common rounds in the Mphasis interview process for experienced candidates are Group Discussion and Personal Interview.

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Mphasis Telecaller Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more

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Mphasis Telecaller Salary
based on 4 salaries
₹0.9 L/yr - ₹1 L/yr
53% less than the average Telecaller Salary in India
View more details

Mphasis Telecaller Reviews and Ratings

based on 2 reviews

5.0/5

Rating in categories

5.0

Skill development

5.0

Work-life balance

5.0

Salary

4.9

Job security

4.9

Company culture

5.0

Promotions

4.9

Work satisfaction

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