Mphasis Servicenow Developer Interview Questions and Answers

There are three types of business rules in ServiceNow: client scripts, server scripts, and UI policies.

• Client scripts run on the client side and are used to perform actions on form fields or execute scripts when a form is loaded, saved, or deleted.

• Server scripts run on the server side and are used to perform actions on records when they are inserted, updated, or deleted.

• UI policies are used to set mandatory, read-only,...read more

To add approval in flow designers, use the 'Approval' activity and configure the approval settings.

• Drag and drop the 'Approval' activity onto the flow designer canvas

• Configure the approval settings such as approvers, conditions, and notifications

• Connect the 'Approval' activity to the relevant steps in the flow

• Test the flow to ensure the approval process works correctly

UI policy controls the behavior of fields on a form, while data policy controls the data that can be entered into fields.

• UI policy is used to set mandatory, read-only, or visible conditions on form fields

• Data policy is used to enforce data validation rules on form fields

• UI policy is client-side, while data policy is server-side

• Example: UI policy can make a field read-only when a certain condition is met, while data pol...read more

Client side scripts run on the user's browser, while server side scripts run on the server.

• Client side scripts are executed on the user's browser, providing immediate feedback without needing to communicate with the server.

• Server side scripts are executed on the server, allowing for secure processing of sensitive data and operations.

• Client side scripts are written in languages like JavaScript, while server side scripts

Code to display last 10 incidents in background script

• Query incident table to get last 10 records

• Use GlideRecord to fetch incident records

• Sort records by created date in descending order