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Customer service process involves addressing customer needs and concerns to ensure satisfaction.
Listen actively to customer concerns
Empathize with customers and show understanding
Offer solutions or alternatives to resolve issues
Follow up with customers to ensure satisfaction
Train staff on effective customer service techniques
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
NPS is calculated by asking customers how likely they are to recommend a company, product, or service to others on a scale of 0-10.
Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, while detractors (score 0-6) are unhappy customers who can damage a brand's reputation.
To improve NPS, focus on a...
I applied via Recruitment Consulltant and was interviewed in May 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed before Aug 2022. There were 3 interview rounds.
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I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.
First round was coding as well as aptitude done together went well I guess focusing on codes helps a lot.
I applied via Naukri.com
I expect Amazon to foster innovation, provide growth opportunities, and maintain a customer-centric culture.
Opportunities for professional development, such as training programs and mentorship.
A collaborative work environment that encourages teamwork and idea sharing.
Access to cutting-edge technology and resources to drive innovation.
A strong focus on customer satisfaction, ensuring that every decision prioritizes the ...
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
Experienced professional with a strong educational background and clear career ambitions, eager to contribute to the company's success.
I have over 5 years of experience in project management, leading teams to successfully deliver complex projects on time.
I hold a Master's degree in Business Administration from XYZ University, where I specialized in strategic management.
My family has always emphasized the importance of ...
I applied via Naukri.com and was interviewed before Feb 2020. There were 3 interview rounds.
Workflow, trigger, reports, roles, profiles, permission set, and sharing rules are all important features in Salesforce.
Workflow is a series of automated steps that can be used to streamline business processes.
Triggers are used to execute code before or after a record is inserted, updated, or deleted.
Reports are used to display data in a visual format, such as a table or chart.
Roles are used to define the hierarchy of ...
I appeared for an interview before Jul 2020.
Yes, Infosys is listed on the Indian stock exchanges as well as on the NYSE.
Infosys is listed on the Bombay Stock Exchange (BSE) and National Stock Exchange of India (NSE)
It is also listed on the New York Stock Exchange (NYSE)
Infosys has a market capitalization of over $80 billion as of 2021
Interview questions for an Associate position cover various aspects like motivation, skills, and handling pressure.
1) Tmaus: This could refer to a specific term or acronym; clarify its meaning during the interview.
2) Leaving previous job: Focus on seeking new challenges or growth opportunities, not negative experiences.
3) Technical skills: Highlight relevant skills like data analysis, programming languages, or software...
based on 3 interview experiences
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based on 31 reviews
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| ₹9.4 L/yr - ₹12 L/yr |
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