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I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.
Our company is a leading provider of voice process solutions for various industries.
Established in 2005
Specializes in providing customer support through voice calls
Clients include major companies in telecommunications and e-commerce sectors
Top trending discussions
I was interviewed before Jul 2016.
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
I applied via Naukri.com and was interviewed before Aug 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Apr 2021. There were 4 interview rounds.
They given general English.
They given any topic ,we have discuss on that time.
based on 1 interview
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