Mivi Interview Questions, Process, and Tips

Q1. Tell me about yourself?
Ans. 
I am a Quick Commerce Specialist with a strong background in logistics and supply chain management.
• Experienced in optimizing delivery routes for efficient and timely service

• Skilled in inventory management and warehouse operations

• Proficient in using technology to streamline order processing and tracking

• Strong communication and problem-solving skills

• Passionate about improving customer experience through fast and reliable
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Q2. Experience in Quick commerce
Ans. 
I have 3 years of experience working in Quick commerce, managing inventory, optimizing delivery routes, and ensuring timely deliveries.
• Managed inventory to ensure products are always in stock

• Optimized delivery routes to minimize delivery times

• Ensured timely deliveries to meet customer expectations
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Q1. Tell me about yourself?
Ans. 
I am a Quick Commerce Specialist with a strong background in logistics and supply chain management.
• Experienced in optimizing delivery routes for quick and efficient service

• Skilled in managing inventory levels to meet customer demand

• Proficient in using technology to track shipments and ensure timely deliveries
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Q2. Experience in current job?
Ans. 
I have 5 years of experience in managing Quick Commerce operations, optimizing delivery routes, and ensuring timely deliveries.
• Managed Quick Commerce operations for 5 years

• Optimized delivery routes to improve efficiency

• Ensured timely deliveries to customers

• Implemented strategies to reduce delivery times

• Handled customer inquiries and issues related to deliveries
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Q1. How does the courier partner determine charges based on gross weight, net weight, or volumetric weight?
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Q1. Why are you leaving your current company?
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Aptitude Test will be conducted

Q1. Not Applicable depends on the role.
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Q2. Not Applicable depends on the role
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Q1. Tell me something about Hyderabad?
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Hyderabad is the capital city of the Indian state of Telangana.

• It is known for its iconic landmark, the Charminar, a 16th-century mosque with four grand arches.

• The city is famous for its biryani, a flavorful rice dish cooked with meat and spices.

• Hyderabad is a major hub for the IT industry in India, with companies l...read more
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Q2. What is customer service executive and roles and responsibilities?
Ans. 
Customer service executive is responsible for managing customer inquiries, complaints, and feedback to ensure customer satisfaction.
• Handling customer inquiries via phone, email, or in person

• Resolving customer complaints and issues in a timely manner

• Providing product information and assistance to customers

• Processing orders, returns, and exchanges

• Maintaining customer records and updating databases

• Monitoring customer sati...read more
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Q3. How will you handle customer queries?
Ans. 
I will handle customer queries by actively listening, empathizing, providing solutions, and following up to ensure satisfaction.
• Listen actively to understand the customer's issue

• Empathize with the customer's situation and show understanding

• Provide clear and accurate solutions or information

• Follow up with the customer to ensure their satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q4. How will you asked customer to give a review for our product?
Ans. 
I would politely ask the customer if they would be willing to share their feedback on our product by leaving a review.
• Thank the customer for their purchase and express appreciation for their feedback.

• Explain the importance of reviews in helping other customers make informed decisions.

• Provide a direct link or instructions on where they can leave a review, such as on our website or a review platform.

• Offer an incentive, s...read more
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Q5. What you will do if customer receives an empty box? How will do handle that situation?
Ans. 
I would apologize to the customer, investigate the issue, offer a replacement or refund, and ensure it doesn't happen again.
• Apologize to the customer for the inconvenience caused

• Investigate the issue to determine how the box ended up empty

• Offer a replacement product or a refund to the customer

• Ensure proper packaging and quality checks to prevent similar incidents in the future
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Q6. What is the difference between empathy and sampathy?
Ans. 
Empathy is understanding and sharing the feelings of others, while sympathy is acknowledging and showing concern for the feelings of others.
• Empathy involves truly understanding and sharing the emotions of another person.

• Sympathy involves acknowledging and showing concern for the emotions of another person without necessarily feeling them yourself.

• Empathy is more about connecting with someone on an emotional level, whil...read more
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