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I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a proven track record of improving customer satisfaction ratings
I am proficient in using CRM systems and other customer service tools
Customers are individuals or businesses who purchase goods or services from a company.
Customers are the lifeblood of any business, as they provide revenue and feedback.
Building strong relationships with customers is crucial for long-term success.
Customer satisfaction is key to retaining customers and attracting new ones.
Examples: A customer may be an individual buying a product from an online store, or a business signi
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I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
I applied via Referral and was interviewed before Nov 2022. There were 2 interview rounds.
I applied via Referral and was interviewed in Jul 2021. There was 1 interview round.
I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.
I applied via Approached by Company and was interviewed in Jun 2022. There was 1 interview round.
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional support and resolving customer issues.
Over 5 years of experience in customer service roles
Proficient in handling customer inquiries, complaints, and providing solutions
Excellent communication and interpersonal skills
Ability to remain calm and patient in challenging situations
Proven track record of achieving customer...
I enjoy helping people and providing excellent customer service.
I have a passion for assisting others and ensuring their satisfaction.
I have strong communication and problem-solving skills.
I thrive in a fast-paced and dynamic environment.
I have previous experience in customer service roles.
I believe in the importance of building positive relationships with customers.
I am motivated by the opportunity to make a differenc
Yes, I can work full time.
I am available to work full time and commit to the required hours.
I have no other commitments that would prevent me from working full time.
I understand the importance of being fully dedicated to providing excellent customer service.
I am willing to adjust my schedule if needed to meet the demands of the job.
Customer relationship management (CRM) is a strategy to manage and improve interactions with customers.
CRM is a system or approach used by businesses to manage and analyze customer interactions and data.
It involves collecting and organizing customer information to enhance customer satisfaction and loyalty.
CRM helps businesses track customer interactions, manage sales leads, and provide personalized customer service.
It ...
I would apologize to the customer and assure them that immediate action will be taken to address the issue.
Listen attentively to the customer's complaint
Apologize sincerely for the inconvenience caused
Assure the customer that their complaint will be taken seriously
Ask for specific details about the incident
Document the complaint and escalate it to the appropriate department
Follow up with the customer to provide updates
I applied via Approached by Company and was interviewed in Jan 2024. There was 1 interview round.
Zomato is a popular online food delivery and restaurant discovery platform.
Online food delivery service
Restaurant discovery platform
Offers reviews, ratings, and menus of restaurants
Provides options for ordering food online or booking tables at restaurants
I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.
What do you mean by customer service experience and why do you think you are fit for this role?
I applied via Recruitment Consulltant and was interviewed in Aug 2021. There was 1 interview round.
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