Land Transport Authority Singapore Interview Questions and Answers

I would explain the consequences of not repaying the loan and try to negotiate a repayment plan.

• Explain the terms and conditions of the loan agreement

• Discuss the impact of not repaying the loan on credit score and future borrowing

• Offer options for repayment plan or debt settlement

• Remain professional and respectful throughout the conversation

Remain calm and professional, try to de-escalate the situation and seek assistance if necessary.

• Stay calm and composed

• Do not respond with abusive language

• Try to understand the customer's frustration

• Apologize for any inconvenience caused

• Offer a solution or escalate the issue to a supervisor

• If the abuse continues, seek assistance from a colleague or supervisor

To collect money from customers, establish clear payment terms, communicate regularly, offer payment options, and escalate if necessary.

• Establish clear payment terms upfront

• Communicate regularly with customers about payment status

• Offer payment options such as payment plans or online payments

• Escalate to legal action or debt collection agencies if necessary

Loan collection is the process of recovering unpaid loans from borrowers.

• It involves contacting borrowers to remind them of their outstanding debt

• Negotiating payment plans or settlements

• Taking legal action if necessary

• Ensuring compliance with regulatory requirements

• Examples include credit card debt, student loans, and mortgages

We will use a combination of communication channels and legal actions to recover loans from customers.

• We will first try to communicate with the customer and understand their situation.

• We will offer flexible repayment options and negotiate a payment plan.

• If the customer fails to make payments, we will take legal actions such as sending legal notices and filing a lawsuit.

• We may also hire a debt collection agency to recover the loan.

• We will follow all legal procedures and regula...read more