Micromax Informatics Territory Service Manager Interview Questions and Answers

Q1. Procees of customer esclation
Ans. 
Customer escalation process involves identifying, addressing and resolving customer complaints or issues in a timely and effective manner.
• Listen to the customer's complaint or issue

• Apologize for any inconvenience caused

• Investigate the issue and gather relevant information

• Offer a solution or resolution to the customer

• Follow up with the customer to ensure satisfaction

• Document the complaint and resolution for future refer
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Q2. How handle voc , Market visits
Ans. 
VOC and market visits are handled by actively listening to customer feedback and regularly visiting the market to understand customer needs.
• Regularly visit the market to understand customer needs

• Actively listen to customer feedback and address any concerns

• Use customer feedback to improve products and services

• Train and educate team members on how to handle VOC and market visits

• Develop and implement strategies to increas
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Q3. Ground reality of process implementation
Ans. 
Ground reality of process implementation refers to the actual implementation and effectiveness of a process in real-life situations.
• It is important to assess the ground reality before implementing a process

• Factors such as culture, resources, and communication can impact the success of a process

• Regular monitoring and feedback can help improve the implementation of a process

• For example, a company may have a process for c...read more
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Q4. How many market visits in a month
Ans. 
The number of market visits in a month varies depending on the needs of the area and the goals of the company.
• The number of market visits can range from 5 to 20 per month.

• The frequency of visits may increase during peak seasons or when launching new products.

• The number of visits may also depend on the size of the area and the number of customers.

• Regular market visits are important to maintain relationships with custome...read more
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Q5. What kind of things require to handle voc
Ans. 
Handling VOC requires active listening, empathy, problem-solving skills, and effective communication.
• Active listening to understand the customer's concerns and needs

• Empathy to show that you understand and care about their situation

• Problem-solving skills to find solutions to their issues

• Effective communication to explain the solutions and follow up on the progress

• Regular training and feedback to improve the VOC handling
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Q1. Basic Technical round of the skills mentioned in CV
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Q1. More detailed technical round regarding your project
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Q1. Why you want to join Harman
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Q2. Salary negotiation and client check
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Q1. Brife about your self
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Q2. Why should i hire you.
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Codings related questions and multichoice option

Q1. Why we hire u in our company?
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Q2. After 5 years where you look ur self ?
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