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Senior Customer Service Associate Interview Questions
Teleperformance
Anonymous
posted on 29 Dec 2024
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (1 Question)
- Q1. Basic question like tell me about yourself and how many years of experience do you have ? Add Answer
2
Aptitude Test Round
SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.
3
One-on-one Round (1 Question)
- Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questi...read more Add Answer
4
Typing Test Round (1 Question)
- Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before...read more Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Prepare for some common free speech topics such as social media, pollution, women empowerment, something about the place where you are from, favourite travel destination etc.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.
Prepare some mock call scenarios, watch some videos on youtube or just go to chat gpt and search for mock call scenarios based on the process you are applying for.
Just be confident, be yourself don't fake your accent , even if you make and error don't let that stop you just continue speaking.
All the Best 😊.
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via LinkedIn and was interviewed in Nov 2024.
3 Interview Rounds
1
Technical Round (2 Questions)
- Q1. Internal working of Hashmap Add Answer
- Q2. JAVA 8 Stream API coding questions Add Answer
2
Technical Round (2 Questions)
- Q1. JAVA 8 advanced coding question Add Answer
- Q2. Specific questions on client requirements Add Answer
3
HR Round (1 Question)
- Q1. General questions on expectations Add Answer
Dhananjay Hande
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
-
I applied via AmbitionBox and was interviewed in Nov 2024.
8 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC. Add Answer
2
HR Round (1 Question)
- Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON. Add Answer
3
Group Discussion Round
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
4
One-on-one Round
5
Aptitude Test Round
BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.
6
One-on-one Round (1 Question)
- Q1. What are the interests of employees in the workplace? View Answers (1)
7
Group Discussion Round
How freely he communicates with others.
8
Assignment Round
The company should be aware of the type of work he should prefer.
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed in Jun 2024.
2 Interview Rounds
1
Technical Round (2 Questions)
- Q1. Given an input string s ="aabbbcddbb". Write a java program to get output as a2b3c1d2b2 Add Answer
- Q2. Find 3rd highest from a list using streams api. Add Answer
2
Technical Round (2 Questions)
- Q1. Write a Rest api to get employee details by employee id. Add Answer
- Q2. Exceptional handling? Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Recruitment Consulltant and was interviewed in Oct 2024.
1 Interview Round
1
Technical Round (16 Questions)
- Q1. How many years of experience you have in CRM and how did you reach this stage on dynamics CRM? Add Answer
- Q2. What other CRMs are you aware about. View Answers (1)
- Q3. Are you comfortable with Marketing CRM capabilities? Have you built any give examples. View Answers (1)
- Q4. Difference between Plugin and Workflow View Answers (1)
- Q5. Difference between Canvas App and Model Driven Apps? Have you integrated any with CRM using customisation View Answers (1)
- Q6. What microsoft certifications you hold? How many are pending renewals View Answers (1)
- Q7. How does Power BI help in visualisation? Give me difference between basic and advance dashboards View Answers (1)
- Q8. What are the steps additionally a pro power BI does? More about transformation Add Answer
- Q9. How many connectors have you worked with in power Apps View Answers (1)
- Q10. How good is your C# and .Net? And SQL knowledge. View Answers (1)
- Q11. Explain me any previous CRM project that you built end to end. View Answers (1)
- Q12. Have you explored any AI features integrating with CRM? What's your thoughts on Copilot capabilities View Answers (1)
- Q13. What does Marketing CRM include and explain a marketing Campaign scenario. View Answers (1)
- Q14. Difference between workflows and Power automate View Answers (1)
- Q15. In C# can you write code to a plugin quickly? What are classess in C# View Answers (1)
- Q16. Why do you want to join Accenture and how the organisation will benifit from it Add Answer
Interview Preparation Tips
Topics to prepare for Accenture Application Lead interview:
- MS Dynamics CRM
- Power apps
- Power Bi
- C#
- ASP.Net
- Javascript
Skills evaluated in this interview
RISHABH Pal
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
1
Aptitude Test Round
The Aptitude Test session accesses mathematical and logical reasoning abilities
2
Technical Round (6 Questions)
- Q1. What is Vlookup View Answers (1)
- Q2. Some IF else Question in Excel Add Answer
- Q3. What does your day in your previous organization look like? View Answers (1)
- Q4. Could you share the technical skills you possess? View Answers (1)
- Q5. Can you explain what a Pivot Table is? View Answers (1)
- Q6. Find the Highest-paid employee in each department along with their salary and department name. View Answers (1)
Interview Preparation Tips
Topics to prepare for Nagarro Data Analyst interview:
Be prepared to discuss past challenges and how did you overcome.
- SQL
- Excel
- Problem Solving
- PowerBI
- SQL Queries
Be prepared to discuss past challenges and how did you overcome.
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Nov 2024.
5 Interview Rounds
1
Aptitude Test Round
It was an aptitude test that included coding and various logical questions.
2
Technical Round (4 Questions)
- Q1. Domain questions Add Answer
- Q2. Project level questions Add Answer
- Q3. Mid level python questions Add Answer
- Q4. Devops questions Add Answer
3
Technical Round (2 Questions)
- Q1. Scenario based question Add Answer
- Q2. DevSecOps Questions Add Answer
4
One-on-one Round (1 Question)
- Q1. Managerial Round. It was a casual discussion though about the project and role level activities. Add Answer
5
HR Round (1 Question)
- Q1. Its was just a formality Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared to answer questions regarding your role and domain expertise, as well as have a basic understanding of various logical concepts.
Nithya Gangam
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Walk-in and was interviewed in Nov 2024.
2 Interview Rounds
1
One-on-one Round (4 Questions)
- Q1. What is the impact of purchase of inventory on financial statements View Answers (1)
- Q2. Accounting concepts Add Answer
- Q3. What do u know about USGAAP View Answers (1)
- Q4. Since I mentioned in my resume that i have mutual funds and derivatives knowledge he asked me about these topics a bit Add Answer
2
Behavioral Round (3 Questions)
- Q1. What do you know about optum Add Answer
- Q2. How well do you know the excel View Answers (1)
- Q3. You may have to learn various softwares, are you fine with it View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Jus have good qualification. I did well in interview still I didn't receive any offer. Not even regret mail
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Nov 2024.
7 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. QC experience about the position View Answers (1)
- Q2. QA experience Add Answer
2
HR Round (2 Questions)
- Q1. Computer software experience View Answers (1)
- Q2. Microsoft experience Add Answer
3
Technical Round (2 Questions)
- Q1. Computer knowledge Add Answer
- Q2. Work knowledge Add Answer
4
Professional task Round (2 Questions)
- Q1. Professional knowledge Add Answer
- Q2. Periority of work View Answers (1)
5
Aptitude Test Round
Knowledge of computer
6
One-on-one Round (2 Questions)
- Q1. Year of work experience View Answers (1)
- Q2. About the company Add Answer
7
Group Discussion Round
About the future company
Interview Preparation Tips
Topics to prepare for Amazon Development Centre India QA QC Engineer interview:
- QC/QA experience
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Aptitude Test Round
It is a very Easy Aptitude test, with only general questions
2
Technical Round (2 Questions)
- Q1. Technical general questions were asked Add Answer
- Q2. Basic questions about the position you've applied for Add Answer
3
One-on-one Round (3 Questions)
- Q1. Technical interview - Regarding the position you've applied for. Add Answer
- Q2. Managerial interview - Normal conversation easy to crack Add Answer
- Q3. Hr Interview - General questions about relocation, salary and queries you have if any. Add Answer
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