Marvel Tours Senior Tour Executive Interview Questions and Answers

I am a passionate travel consultant with 5 years of experience in creating memorable travel experiences for clients.

• 5 years of experience in the travel industry

• Expertise in creating customized travel itineraries

• Strong communication and customer service skills

• Proficient in using travel booking systems like Sabre and Amadeus

I handle escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

• Listen to the customer's concerns without interrupting

• Acknowledge their feelings and show empathy

• Offer solutions or alternatives to resolve the issue

• Escalate to a supervisor if necessary

Sales refers to the process of persuading a potential customer to purchase a product or service.

• Sales involves identifying customer needs and demonstrating how a product or service can meet those needs.

• It also includes negotiating prices, terms, and agreements with customers.

• Sales professionals often use various techniques such as cold calling, networking, and follow-up to close deals.

• Building relationships with custom...read more

I am a passionate traveler with extensive experience in planning and booking trips for clients.

• I have worked in the travel industry for over 5 years

• I am knowledgeable about various destinations, accommodations, and transportation options

• I excel in customer service and communication skills, ensuring clients have a seamless travel experience

I am motivated to seek employment with this company because of its reputation for excellent customer service and opportunities for growth.

• Reputation for excellent customer service

• Opportunities for growth within the company

• Excitement about the company's products/services

• Alignment with company values and mission