Maruti Suzuki Service Supervisor Interview Questions and Answers

Handling a customer requires active listening, empathy, and problem-solving skills.

• Listen actively to the customer's concerns

• Show empathy and understanding towards their situation

• Offer solutions or alternatives to resolve their issue

• Remain calm and professional, even in difficult situations

• Follow up with the customer to ensure their satisfaction

CFMEA stands for Control Failure Mode and Effects Analysis.

• CFMEA is a systematic approach used to identify and mitigate potential failures in a process or system.

• It involves analyzing failure modes, their causes, and the potential effects on the process or system.

• CFMEA helps in prioritizing and implementing control measures to prevent or minimize failures.

• It is commonly used in industries such as manufacturing, automot...read more

System level DFMEA is given main preference.

• System level DFMEA considers the entire system and its interactions.

• Component level DFMEA focuses on individual components.

• System level DFMEA is more comprehensive and effective in identifying potential failures.

• Example: In automotive industry, system level DFMEA would consider the entire vehicle and its subsystems.

• Example: In medical devices, system level DFMEA would conside...read more

Problem solving tools are techniques used to identify, analyze and solve problems.

• Root cause analysis

• Fishbone diagram

• SWOT analysis

• Pareto chart

• Brainstorming

• 5 Whys

• Flowchart

• Decision matrix

Hoisting is a JavaScript mechanism where variables and function declarations are moved to the top of their scope.

• Hoisting applies to variable and function declarations, but not to variable assignments

• Function declarations are hoisted before variable declarations

• Hoisting can lead to unexpected behavior and should be avoided