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Mangla Exports Customer Service Associate Interview Questions and Answers for Experienced

Updated 1 Feb 2021

Mangla Exports Customer Service Associate Interview Experiences for Experienced

1 interview found

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Which point you will see in a customer before sale a product to them?
  • Ans. 

    The customer's needs and preferences are important factors to consider before selling a product to them.

    • Identify the customer's specific needs and requirements.

    • Understand the customer's preferences and priorities.

    • Assess the customer's budget and financial capabilities.

    • Consider the customer's previous experiences and feedback.

    • Evaluate the customer's level of knowledge about the product or service.

    • Take into account the c...

  • Answered by AI
  • Q2. How can you know about the actual need of the customer?
  • Ans. 

    To know the actual need of the customer, active listening, asking open-ended questions, and empathizing with the customer are important.

    • Practice active listening to understand the customer's concerns and requirements.

    • Ask open-ended questions to encourage the customer to provide detailed information.

    • Empathize with the customer to understand their emotions and motivations.

    • Use effective communication skills to clarify any...

  • Answered by AI
  • Q3. How can you entertain a customer while his shopping?
  • Ans. 

    As a customer service associate, I can entertain a customer while shopping by providing personalized recommendations, engaging in friendly conversation, and offering product demonstrations.

    • Engage in friendly conversation and actively listen to the customer's needs and preferences.

    • Provide personalized recommendations based on the customer's interests and preferences.

    • Offer product demonstrations to showcase the features ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - i think these questions are very important for a sales person or who want to do job in sales.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. What is the sallary
  • Q2. Freelancers language
  • Q3. What is you job time
  • Q4. What is the training
  • Q5. Local language allow or not
  • Ans. 

    Local language allowance depends on the specific requirements of the job and the company's policies.

    • Local language allowance may be provided if the job requires communication with customers in their native language.

    • Some companies offer additional pay for employees who are fluent in local languages to better serve customers.

    • Local language allowance may vary depending on the region and the demand for language skills in t

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - HR 

(3 Questions)

  • Q1. What is phone Banking?
  • Ans. 

    Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.

    • Allows customers to check account balances

    • Enables customers to transfer funds between accounts

    • Provides assistance with setting up automatic bill payments

    • Allows customers to report lost or stolen cards

    • Offers support for general inquiries and account maintenance

  • Answered by AI
  • Q2. Tell me about your city and what is most famous in your city?
  • Ans. 

    I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.

    • Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square

    • Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem

    • Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants

  • Answered by AI
  • Q3. Tell me about yourself?
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.

    • I have X years of experience in customer service roles

    • I excel at resolving customer issues and providing excellent service

    • I am a great communicator and team player

    • I am passionate about helping customers and ensuring their satisfaction

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

General Questions regarding your experience in customer support

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Why want to join this organisation
  • Q2. What is your salary expectation
  • Q3. Better salary and growth our skill
Round 2 - Group Discussion 

Discuss about policy and process

Round 3 - HR 

(2 Questions)

  • Q1. Salary expectations
  • Q2. Total experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Better opportunity and questions coming from jobseeker side it is changes to execute our skill
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. How you spend your last birthday
  • Q3. How you spend your last weekend

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. They will just check your communication skills.

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introducing yourself
Round 3 - One-on-one 

(1 Question)

  • Q1. There will be a manager or team leader will taking your round of interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident all the time you answer and try not be nervouse, scared,and. Fear

I applied via Referral and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself, your hobbies.
  • Q2. What keeps you motivated?
Round 3 - HR 

(2 Questions)

  • Q1. Why do you want to work for Accenture?
  • Q2. Why do you want to change your job?
Round 4 - Online versant test 

(1 Question)

  • Q1. This is like any other Pearson test

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to have some technical knowledge and you can crack it easily.

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. What do you understand by customer care service?
  • Q2. Why customer care service is important for a company?
  • Q3. Why customer care service is important during this COVID-19 pandemic?
  • Ans. 

    Customer care service is crucial during COVID-19 pandemic to ensure customer satisfaction and safety.

    • Customers may have concerns or questions about safety measures and policies

    • Customers may need assistance with online ordering or delivery options

    • Customers may be experiencing financial difficulties and need flexible payment options

    • Providing excellent customer service can help build trust and loyalty during uncertain tim...

  • Answered by AI
  • Q4. What do you understand by Apologize?
  • Ans. 

    Apologize means expressing regret or saying sorry for a mistake or wrongdoing.

    • Apologizing involves acknowledging the mistake or wrongdoing.

    • It also involves expressing regret and taking responsibility for the actions.

    • Apologizing can help to repair relationships and restore trust.

    • For example, if a customer is unhappy with a product or service, apologizing can show that the company values their satisfaction and is willing...

  • Answered by AI
  • Q5. What all changes would you like to do in your city and why?
  • Q6. How this COVID-19 pandemic has been infected our economy?
  • Ans. 

    COVID-19 pandemic has severely impacted the global economy.

    • Many businesses have shut down or faced significant losses.

    • Unemployment rates have increased.

    • Supply chains have been disrupted.

    • Tourism and travel industries have been hit hard.

    • Governments have had to provide financial aid to individuals and businesses.

    • Remote work has become more common.

    • E-commerce and online services have seen a surge in demand.

    • Stock markets hav...

  • Answered by AI
  • Q7. What do you understand by women impowerment?
  • Ans. 

    Women empowerment refers to the process of providing women with the power and resources to make their own decisions and control their own lives.

    • It involves promoting gender equality and ensuring that women have access to education, healthcare, and economic opportunities.

    • It also involves challenging traditional gender roles and stereotypes that limit women's potential.

    • Examples of women empowerment initiatives include pr...

  • Answered by AI
  • Q8. Tell us something about your hobbies.
  • Q9. If the customer is not satisfied with your answer so what will you do to satisfied him with your answer?
  • Ans. 

    I would apologize for not providing a satisfactory answer and ask the customer to explain their concern in detail.

    • Listen actively to the customer's concern

    • Empathize with the customer's situation

    • Offer alternative solutions or escalate the issue to a supervisor if necessary

    • Ensure the customer feels heard and valued

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - * Be confident
* Quick answerable
* Talk in English
* Clear pronounciation
* Be polite
* Should have knowledge about current issues

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

Mangla Exports Interview FAQs

What are the top questions asked in Mangla Exports Customer Service Associate interview for experienced candidates?

Some of the top questions asked at the Mangla Exports Customer Service Associate interview for experienced candidates -

  1. Which point you will see in a customer before sale a product to th...read more
  2. How can you know about the actual need of the custom...read more
  3. How can you entertain a customer while his shoppi...read more

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