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I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
The customer's needs and preferences are important factors to consider before selling a product to them.
Identify the customer's specific needs and requirements.
Understand the customer's preferences and priorities.
Assess the customer's budget and financial capabilities.
Consider the customer's previous experiences and feedback.
Evaluate the customer's level of knowledge about the product or service.
Take into account the c...
To know the actual need of the customer, active listening, asking open-ended questions, and empathizing with the customer are important.
Practice active listening to understand the customer's concerns and requirements.
Ask open-ended questions to encourage the customer to provide detailed information.
Empathize with the customer to understand their emotions and motivations.
Use effective communication skills to clarify any...
As a customer service associate, I can entertain a customer while shopping by providing personalized recommendations, engaging in friendly conversation, and offering product demonstrations.
Engage in friendly conversation and actively listen to the customer's needs and preferences.
Provide personalized recommendations based on the customer's interests and preferences.
Offer product demonstrations to showcase the features ...
I applied via AmbitionBox and was interviewed in Jun 2024. There was 1 interview round.
Local language allowance depends on the specific requirements of the job and the company's policies.
Local language allowance may be provided if the job requires communication with customers in their native language.
Some companies offer additional pay for employees who are fluent in local languages to better serve customers.
Local language allowance may vary depending on the region and the demand for language skills in t
I applied via Walk-in
Phone banking is a service provided by banks that allows customers to perform banking transactions over the phone.
Allows customers to check account balances
Enables customers to transfer funds between accounts
Provides assistance with setting up automatic bill payments
Allows customers to report lost or stolen cards
Offers support for general inquiries and account maintenance
I am from New York City, which is known for its iconic landmarks, diverse culture, and vibrant nightlife.
Iconic landmarks such as the Statue of Liberty, Empire State Building, and Times Square
Diverse culture with neighborhoods like Chinatown, Little Italy, and Harlem
Vibrant nightlife with Broadway shows, trendy bars, and world-class restaurants
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.
I have X years of experience in customer service roles
I excel at resolving customer issues and providing excellent service
I am a great communicator and team player
I am passionate about helping customers and ensuring their satisfaction
General Questions regarding your experience in customer support
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There were 3 interview rounds.
Discuss about policy and process
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.
I applied via Referral and was interviewed before Dec 2021. There were 4 interview rounds.
posted on 12 Sep 2020
I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.
Customer care service is crucial during COVID-19 pandemic to ensure customer satisfaction and safety.
Customers may have concerns or questions about safety measures and policies
Customers may need assistance with online ordering or delivery options
Customers may be experiencing financial difficulties and need flexible payment options
Providing excellent customer service can help build trust and loyalty during uncertain tim...
Apologize means expressing regret or saying sorry for a mistake or wrongdoing.
Apologizing involves acknowledging the mistake or wrongdoing.
It also involves expressing regret and taking responsibility for the actions.
Apologizing can help to repair relationships and restore trust.
For example, if a customer is unhappy with a product or service, apologizing can show that the company values their satisfaction and is willing...
COVID-19 pandemic has severely impacted the global economy.
Many businesses have shut down or faced significant losses.
Unemployment rates have increased.
Supply chains have been disrupted.
Tourism and travel industries have been hit hard.
Governments have had to provide financial aid to individuals and businesses.
Remote work has become more common.
E-commerce and online services have seen a surge in demand.
Stock markets hav...
Women empowerment refers to the process of providing women with the power and resources to make their own decisions and control their own lives.
It involves promoting gender equality and ensuring that women have access to education, healthcare, and economic opportunities.
It also involves challenging traditional gender roles and stereotypes that limit women's potential.
Examples of women empowerment initiatives include pr...
I would apologize for not providing a satisfactory answer and ask the customer to explain their concern in detail.
Listen actively to the customer's concern
Empathize with the customer's situation
Offer alternative solutions or escalate the issue to a supervisor if necessary
Ensure the customer feels heard and valued
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
TCS
Accenture
Cognizant
Infosys