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Mahindra Tractors Customer Service Officer Interview Questions and Answers

Updated 24 Apr 2022

Mahindra Tractors Customer Service Officer Interview Experiences

2 interviews found

I appeared for an interview in Mar 2022.

Interview Questionnaire 

1 Question

  • Q1. Technical & Comercial
  • Ans. Should have good knowledge in Tractor and implement.
  • Answered by Pushpendra Yadav - Mahindra

Interview Preparation Tips

Interview preparation tips for other job seekers - Must be technical strong about tractor.

I applied via Approached by Company and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tractor & Implement Related quistion and Troubleshooting .

Interview Preparation Tips

Interview preparation tips for other job seekers - Tractor Engine , Hydraulic & Implement Technical strong and Dealership Team & Customer Handling and support.

Customer Service Officer Interview Questions Asked at Other Companies

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Q4. What is CRR, SLR and Repo Rate
Q5. What is difference between affordable and rural housing.

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I applied via Approached by Company and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How are engine starting process.
  • Ans. 

    The engine starting process involves several steps to ignite the fuel and air mixture in the engine cylinders.

    • The ignition key is turned to the 'on' position, which activates the fuel pump and other electrical components.

    • The starter motor engages the flywheel, which turns the engine over.

    • Fuel is injected into the cylinders and mixed with air.

    • The spark plugs ignite the fuel and air mixture, causing combustion and starti...

  • Answered by AI
  • Q2. Engine working principal

Interview Preparation Tips

Interview preparation tips for other job seekers - Completely work from interview

I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Drving licence you have And you've worked at royal enfield before. Bullets can be used. And related issues with certain diplomas.
  • Q2. I have north driving licence as mentioned by me. I never had a job on royal enfield before. The bullet can come to drive me.
  • Q3. What is the number of sales available? Job tyming must have done. How much holiday will be available. The training will be given.
  • Ans. 

    The number of sales, job timing, holiday and training details will be provided during the interview.

    • The number of sales available will be discussed during the interview.

    • Job timing details will be provided during the interview.

    • Holiday details will be discussed during the interview.

    • Training details will be provided during the interview.

  • Answered by AI
  • Q4. The salary would be 14000. Job timming will be 08 am to 06 PM. Monthly leave will not be available. Week I will get a holiday. Will tell before taking leave.
  • Q5. I am able for job.
  • Q6. Are fine

Interview Preparation Tips

Interview preparation tips for other job seekers - My interviews fix and I got a job

I applied via Company Website and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Service section job irukuma. Enginee and break section job
  • Q2. Service section job vacancy engine and break section
  • Q3. Service section
  • Q4. Service section job

Interview Preparation Tips

Interview preparation tips for other job seekers - Maruti Suzuki company service section job engine and break section job

Interview Preparation Tips

Round: Group Discussion
Experience: Group discussion for office

Round: Group Discussion
Experience: Group discussion for office

Round: Group Discussion
Experience: Group discussion for office

I applied via Approached by Company and was interviewed before Feb 2017. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How you will deal a Customer when our service regarding his car was poor and he doesn't want to come back in the workshop?
  • Ans. 

    I would apologize for the poor service and offer to make it right by sending a technician to the customer's location.

    • Apologize sincerely for the poor service

    • Offer to send a technician to the customer's location to fix the issue

    • Assure the customer that their satisfaction is a top priority

    • Provide a discount or compensation for the inconvenience caused

    • Follow up with the customer to ensure their issue has been resolved

  • Answered by AI
  • Q2. You are a student, then how you'll manage both, study and job?
  • Ans. 

    I will prioritize my tasks, create a schedule, and utilize time management techniques to balance study and work effectively.

    • Create a study schedule and stick to it

    • Prioritize tasks based on deadlines and importance

    • Utilize time management techniques such as the Pomodoro technique

    • Seek support from professors and supervisors for flexibility when needed

  • Answered by AI
  • Q3. Do you have basic computer knowledge?
  • Ans. 

    Yes, I have basic computer knowledge.

    • Proficient in using Microsoft Office Suite

    • Familiar with email and internet usage

    • Able to troubleshoot common computer issues

    • Experience with customer relationship management (CRM) software

  • Answered by AI

Interview Preparation Tips

General Tips: I was quite fresher and had no idea about anything... Bt my positive, hard working attitude and never give up behavior helped me to get that job, My interview lasted for about 1 hour max to max...
So all freshers please include this positive and never give up quality in you... It will really help you when you become nervous to crack an interview.
Skills: Communication, Body Language, Leadership, Decision Making Skills
Duration: <1 week

I applied via Recruitment Consultant and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. What is engine
  • Ans. 

    An engine is a machine that converts energy into mechanical force or motion.

    • Engines are commonly used in vehicles, such as cars, motorcycles, and airplanes.

    • They can be powered by various sources, such as gasoline, diesel, or electricity.

    • Engines work by burning fuel or using electricity to generate power, which is then converted into mechanical energy.

    • They consist of various components, including cylinders, pistons, val...

  • Answered by AI
  • Q3. Black smoke reason

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Interview Questionnaire 

1 Question

  • Q1. About my positives as well why I m looking forward for maruti and many alike questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm ,don't react just respond.

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. What is your name
  • Q2. WHERE ARE YOU FROM
  • Q3. XYX YZ AND ZY ITS CHALLENGING THE DUE
  • Q4. Tell about yourself
  • Q5. I am ok whith package

Interview Preparation Tips

Interview preparation tips for other job seekers - Share Karo Subscription karo

Mahindra Tractors Interview FAQs

How many rounds are there in Mahindra Tractors Customer Service Officer interview?
Mahindra Tractors interview process usually has 1 rounds. The most common rounds in the Mahindra Tractors interview process are Technical.
What are the top questions asked in Mahindra Tractors Customer Service Officer interview?

Some of the top questions asked at the Mahindra Tractors Customer Service Officer interview -

  1. Tractor & Implement Related quistion and Troubleshootin...read more
  2. Technical & Comerc...read more

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Mahindra Tractors Customer Service Officer Salary
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₹2.2 L/yr - ₹4.7 L/yr
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