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Lenskart Interview Questions and Answers
163 Interview questions
An insert is a component added to enhance or modify a product's functionality or performance in manufacturing processes.
In manufacturing, inserts can be used in machining to improve cutting efficiency.
Examples include carbide inserts used in lathes for metalworking.
In plastic injection molding, inserts can be used to create complex shapes.
Inserts can also refer to additional components in assembly lines, like guid...
VMC (Vertical Machining Center) is a type of CNC (Computer Numerical Control) machine used for precision machining.
VMC is specifically designed for vertical milling operations, while CNC is a broader term that encompasses various types of automated machines.
CNC machines can include lathes, routers, and plasma cutters, whereas VMCs are focused on milling tasks.
VMCs typically have a vertical spindle orientation, whi...
Offset refers to a deviation or adjustment from a standard position or measurement in various contexts.
In manufacturing, offset can refer to the distance between a tool and the workpiece, affecting precision.
In printing, offset printing uses a plate to transfer ink, creating a clear image on paper.
In finance, offset can mean balancing one financial position against another to reduce risk.
In programming, an offset ...
A coordinate system is a framework for defining the position of points in space using numbers.
Types of coordinate systems include Cartesian, polar, and spherical.
In a Cartesian system, points are defined by (x, y) in 2D or (x, y, z) in 3D.
Polar coordinates use a radius and angle to define a point's position.
Spherical coordinates define a point using radius, polar angle, and azimuthal angle.
MTBF (Mean Time Between Failures) measures system reliability, while MTTR (Mean Time To Repair) assesses maintenance efficiency.
MTBF is calculated as total operational time divided by the number of failures.
Example: If a machine runs for 1000 hours and fails 5 times, MTBF = 1000/5 = 200 hours.
MTTR is calculated as total downtime divided by the number of repairs.
Example: If a machine is down for 10 hours over 5 rep...
Neutral is a return path for current, while earthing provides safety by preventing electric shock.
Neutral is a current-carrying conductor, while earthing is a safety measure.
Neutral is connected to the ground at the transformer, whereas earthing connects electrical systems to the ground.
Example: In a home, the neutral wire returns current to the source, while the earthing wire protects against faults.
Neutral can c...
VFDs control motor speed and torque, while soft starters limit inrush current during motor startup.
VFD (Variable Frequency Drive) adjusts motor speed by varying frequency and voltage.
Soft starters gradually ramp up voltage to reduce inrush current during startup.
VFDs are used in applications requiring variable speed, like conveyor belts.
Soft starters are ideal for applications where full speed is needed quickly, l...
Preventive maintenance aims to prevent failures, while corrective maintenance addresses issues after they occur.
Preventive maintenance is scheduled regularly to prevent equipment failure (e.g., oil changes in vehicles).
Corrective maintenance is performed after a failure has occurred (e.g., repairing a broken machine).
Preventive maintenance can include inspections, cleaning, and part replacements (e.g., HVAC system...
RALS (Remote Access Laboratory System) and PLC (Programmable Logic Controller) serve different purposes in automation and control systems.
RALS is used for remote monitoring and control of laboratory equipment.
PLC is a hardware device used for industrial automation and control processes.
RALS enables users to access lab instruments from anywhere, enhancing flexibility.
PLC executes control commands based on input sig...
Motivating customers involves understanding their needs, building relationships, and providing value through personalized experiences.
Understand customer needs: Conduct surveys to gather feedback and tailor your approach accordingly.
Build relationships: Regularly check in with customers to show you care about their success.
Provide value: Offer personalized solutions that address specific pain points, like a custom...
Lenskart Interview Experiences
364 interviews found
Anonymous
I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.
(1 Question)
- Q1. What is QTD ?
- Ans.
QTD stands for Quarter to Date, which refers to the period from the beginning of the current quarter up to the present date.
QTD is used to track and analyze sales performance, expenses, or any other metrics within the current quarter.
It helps in comparing the current quarter's performance with previous quarters or setting targets for the remaining period of the quarter.
For example, if today's date is April 15th, QTD wo...
(4 Questions)
- Q1. How do you convince the customer for particular lenses ?
- Ans.
I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.
Listen to the customer's requirements and concerns
Highlight the features and benefits of the particular lenses
Provide personalized recommendations based on the customer's lifestyle and preferences
Offer a trial period or satisfaction guarantee to build trust
Address any objections or questions the c...
- Q2. How do you attend the customer and close the sales without walking out ?
- Ans.
By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.
Build rapport and trust with the customer by actively listening to their needs and concerns.
Ask probing questions to understand the customer's pain points and preferences.
Present tailored solutions that address the customer's specific needs and showcase the value ...
- Q3. What is NPS ?
- Ans.
NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'
Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).
NPS is calculated by subtracting the percentage of Detractors...
- Q4. What is your salary expectations ?
Viradiya Nidhi Girdhar bhai
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Presbyopia is a vision condition caused by the natural aging of the eye, where the ability to focus on close-up objects decreases. It typically begins around age 40 and affects nearly everyone as they age.
- Ans.
Presbyopia is a natural age-related vision change where the eyes lose their ability to focus on close objects. This is because the lens inside the eye, which helps focus light, gradually loses its flexibility and ability to change shape as people get older.
- Q2. This series is designed to help young children improve their reading skills, often using nonfiction topics to engage their interest
- Q3. Refraction correction, whether through glasses, contacts, or surgery, involves determining the optimal lens power to correct refractive errors. Refinement of this correction typically involves techniques l...
- Ans.
Refraction correction, whether using glasses, contacts, or surgery, involves determining the appropriate prescription or procedure to achieve the best possible visual acuity by correcting refractive errors.
- Q4. I am interested in joining your company I'm drawn to this job because of the opportunity for growth and advancement.
- Q5. I've been impressed by Lanskart 's commitment to and I believe that this role aligns perfectly with my career aspirations.
- Ans.
Lenskart's values resonate with my goals, making this role a perfect fit for my career growth in data entry.
Lenskart's innovative approach to eyewear aligns with my interest in technology and customer service.
I admire Lenskart's commitment to quality and customer satisfaction, which motivates me to contribute effectively.
The opportunity to work in a dynamic environment like Lenskart excites me, as I thrive in fast-pace...
- Q6. The change in direction of a wave passing from one medium to another caused by its change in speed Refraction is the bending of light as it passes from one transparent substance into another. This bending ...
- Ans.
Refraction is the bending of light as it passes between different media, crucial for lenses and optical phenomena.
Refraction occurs when light travels from air into water, bending towards the normal.
Lenses utilize refraction to focus light, enabling vision correction.
Prisms disperse light into a spectrum, demonstrating refraction's effect on different wavelengths.
Rainbows form due to refraction and reflection of sunlig...
Keerthana Kuppina
- Q1. Tell me about your self
- Q2. 1. How would you deal with a customer who is not satisfied with their glasses? 2. How would you upsell a premium frame or lens to a customer? 3. How do you manage sales targets? 4. Can you demonstrate how ...
- Ans.
Effective customer service and technical skills are essential for roles at Lenskart, focusing on satisfaction and performance.
Listen actively to the customer's concerns about their glasses and empathize with their experience.
Offer solutions such as adjustments, replacements, or refunds to ensure customer satisfaction.
Highlight the benefits of premium frames or lenses, such as durability, style, and enhanced vision.
Use ...
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. What types of lenses are available at Lenskart?
- Q2. What is the formula for calculating Net Promoter Score (NPS)?
- Ans.
Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Promoters are respondents who score 9-10, indicating high loyalty.
Detractors score 0-6, indicating dissatisfaction.
Passives score 7-8 and do not directly affect the NPS calculation.
Example: If 60% are Promoters and 20% are Detractor...
- Q3. What is the pricing structure for lenses?
- Ans.
Lenses pricing varies based on type, material, coatings, and prescription needs.
Basic single vision lenses typically range from $100 to $200.
Progressive lenses can cost between $250 and $600, depending on features.
Specialty lenses, like those for astigmatism, may add $50 to $150.
Coatings such as anti-reflective or blue light filtering can add $30 to $100.
- Q4. What is the procedure for handling the billing process?
- Ans.
The billing process involves accurate transaction recording, payment processing, and customer communication.
1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.
2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.
3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if nec...
- Q5. What materials are typically used in the production of frames?
- Ans.
Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.
Wood: Commonly used for its natural look and strength; examples include oak and pine.
Metal: Aluminum and stainless steel are popular for their durability and modern appearance.
Plastic: Lightweight and versatile; often used in budget-friendly frames.
Composite: Made from a mix of materials, offering a balan...
- Q6. What brands are available at Lenskart?
- Ans.
Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.
Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.
Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.
Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.
Kids' collection: Lenskart also features brands like Disney for c...
- Q7. What is the exchange policy for sunglasses and eyeglasses?
- Ans.
Our exchange policy for sunglasses and eyeglasses allows for hassle-free returns within a specified period under certain conditions.
Exchanges are accepted within 30 days of purchase with a valid receipt.
Items must be in original condition, unworn, and with all tags attached.
Prescription eyeglasses can be exchanged if there is a manufacturing defect.
Sunglasses with scratches or damage may not be eligible for exchange un...
- Q8. What are the insurance policies related to frames at Lenskart?
- Ans.
Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.
Lenskart provides a warranty on frames, covering manufacturing defects.
Customers can opt for accidental damage protection, which covers repairs or replacements.
Some policies may include coverage for scratches or breakage within a specified period.
Example: If a frame breaks within 6 months due to accident...
- Q9. What are the different types of membership and their benefits?
- Ans.
Membership types vary by organization, offering benefits like discounts, exclusive access, and rewards tailored to member needs.
Basic Membership: Offers essential benefits like access to services and products at standard rates.
Premium Membership: Includes additional perks such as discounts, priority service, and exclusive events.
Family Membership: Provides benefits for multiple family members, often at a reduced rate c...
- Q10. What are the various types of shapes available in spectacles and sunglasses?
- Ans.
Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.
Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.
Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.
Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.
Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-ey...
- Q11. What is the difference between bifocal lenses and progressive lenses?
Interview Preparation Tips
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. No asking Exam Reassignment
- Q2. Not given me interview questions
Interview Preparation Tips
Rohit Panday
(5 Questions)
- Q1. How to manage Team
- Ans.
To manage a team effectively, it is important to communicate clearly, set clear expectations, provide support and feedback, and lead by example.
Communicate clearly with team members to ensure everyone is on the same page
Set clear expectations and goals for the team to work towards
Provide support and resources to help team members succeed
Give regular feedback to team members to help them improve
Lead by example and demon...
- Q2. Good communication
- Q3. How to lead Team handling
- Ans.
Leading a team involves clear communication, setting expectations, providing support, and fostering a positive work environment.
Communicate openly and regularly with team members
Set clear goals and expectations for the team
Provide support and resources to help team members succeed
Foster a positive work environment through recognition and feedback
Lead by example and demonstrate strong work ethic
- Q4. How to low rate Attraction
- Ans.
To low rate Attraction, focus on improving customer service, product quality, and marketing strategies.
Enhance customer service by training staff to be friendly and helpful
Ensure high quality products by regularly checking for freshness and updating inventory
Implement effective marketing strategies such as promotions, social media campaigns, and partnerships
Collect feedback from customers to identify areas for improvem...
- Q5. How to make good store
- Ans.
To make a good store, focus on customer service, merchandising, cleanliness, and employee training.
Provide excellent customer service to create a positive shopping experience
Ensure merchandise is well-organized and visually appealing
Maintain a clean and organized store environment
Train and motivate employees to deliver top-notch service
Implement effective inventory management practices
Utilize technology to streamline o...
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(3 Questions)
- Q1. What are the duties and responsibilities associated with the job?
- Ans.
The duties and responsibilities of a Store Manager include overseeing daily operations, managing staff, ensuring customer satisfaction, and maximizing sales.
Overseeing daily operations of the store
Managing and training staff
Ensuring customer satisfaction
Maximizing sales and profitability
Inventory management and ordering supplies
Creating and implementing store policies and procedures
Handling customer complaints and reso...
- Q2. What is your current job profile?
- Ans.
I am currently working as an Assistant Store Manager at a retail store.
Responsible for overseeing daily operations of the store
Managing inventory and stock levels
Training and supervising staff
Assisting customers with inquiries and concerns
Implementing sales strategies to meet targets
- Q3. What is your job location?
- Ans.
The job location is at the store where I will be managing the daily operations and overseeing the staff.
The job location is at the physical store where products are sold.
I will be responsible for managing the store's daily operations and ensuring smooth functioning.
I will oversee the staff and ensure they are performing their duties efficiently.
Examples: ABC Store, XYZ Mall, 123 Street
(2 Questions)
- Q1. Duties and responsibilities
- Q2. What are your key performance indicators (KPIs)?
- Ans.
Key performance indicators (KPIs) are metrics used to evaluate the success of a store manager in achieving goals and driving performance.
Sales revenue
Customer satisfaction scores
Inventory turnover rate
Employee turnover rate
Profit margin
Conversion rate
Average transaction value
Interview Preparation Tips
- Balance score card
- Net promoter score
- Conversions
- Selling Skills
- Knowledge Management
- Sale increase
- Customer Handling
- Grooming
Selected
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. What is your role in industry
- Ans.
As a Diploma Engineer Trainee, my role involves supporting engineering projects, learning technical skills, and contributing to team efforts.
Assist in the design and development of engineering projects, such as creating CAD drawings.
Conduct tests and experiments to gather data for analysis, like material strength testing.
Collaborate with senior engineers to troubleshoot issues and improve processes, for example, optimi...
- Q2. High level interview
Selected
I applied via Approached by Company
About all structure of company
(2 Questions)
- Q1. Policy of the company and how to work
- Ans.
The company policy focuses on customer satisfaction and achieving sales targets through effective communication and relationship building.
Company policy emphasizes customer satisfaction as top priority
Sales targets are set and must be achieved through effective communication and relationship building
Regular training and development opportunities provided to enhance sales skills
- Q2. Priority to the customer first
You should get the perfect knowledge about everything
(2 Questions)
- Q1. How to resolve the issue
- Ans.
To resolve the issue, identify the root cause, communicate effectively, and work towards a mutually beneficial solution.
Identify the root cause of the issue by asking probing questions and actively listening to the customer's concerns.
Communicate effectively with the customer to ensure they feel heard and understood.
Work towards a mutually beneficial solution by offering alternatives and being open to compromise.
Follow...
- Q2. Listen to customer first
Transparency of the company
Work as a family member
Interview Preparation Tips
(2 Questions)
- Q1. Conversion regarding questions
- Q2. How to handle customer
- Ans.
Best practices for handling customers include active listening, empathy, problem-solving, and clear communication.
Practice active listening to understand customer needs and concerns.
Show empathy towards customers by acknowledging their feelings and demonstrating understanding.
Use problem-solving skills to address customer issues and find solutions.
Communicate clearly and effectively to ensure customers understand the i...
(1 Question)
- Q1. How many staff in floor
(2 Questions)
- Q1. NPS regarding questions
- Q2. Monthly meeting
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Dec 2024. There were 2 interview rounds.
(1 Question)
- Q1. What value you bring to the company
- Ans.
I bring extensive experience in procurement, strong negotiation skills, and a track record of cost savings.
Extensive experience in procurement
Strong negotiation skills
Track record of cost savings
Ability to build strong supplier relationships
(1 Question)
- Q1. What is your biggest contribution to your current company
- Ans.
Implemented cost-saving initiatives resulting in a 15% reduction in procurement expenses.
Identified and negotiated better terms with key suppliers
Implemented vendor consolidation strategy
Introduced competitive bidding process for major purchases
Interview Preparation Tips
Negative: not good ERP systems, no process improvements
Top trending discussions
Lenskart Interview FAQs
The duration of Lenskart interview process can vary, but typically it takes about less than 2 weeks to complete.
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