Lenskart Sales Executive Interview Questions, Process, and Tips

Q1. What is QTD ?
Ans. 
QTD stands for Quarter to Date, which refers to the period from the beginning of the current quarter up to the present date.
• QTD is used to track and analyze sales performance, expenses, or any other metrics within the current quarter.

• It helps in comparing the current quarter's performance with previous quarters or setting targets for the remaining period of the quarter.

• For example, if today's date is April 15th, QTD wo...read more
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Q1. How do you convince the customer for particular lenses ?
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I focus on understanding the customer's needs and demonstrating how the particular lenses will meet those needs effectively.
• Listen to the customer's requirements and concerns

• Highlight the features and benefits of the particular lenses

• Provide personalized recommendations based on the customer's lifestyle and preferences

• Offer a trial period or satisfaction guarantee to build trust

• Address any objections or questions the c...read more
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Q2. How do you attend the customer and close the sales without walking out ?
Ans. 
By actively listening to the customer's needs, addressing their concerns, and providing tailored solutions, I can effectively close sales without walking out.
• Build rapport and trust with the customer by actively listening to their needs and concerns.

• Ask probing questions to understand the customer's pain points and preferences.

• Present tailored solutions that address the customer's specific needs and showcase the value ...read more
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Q3. What is NPS ?
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NPS stands for Net Promoter Score, a metric used to measure customer loyalty and satisfaction.
• NPS is calculated based on the answer to a single question: 'How likely are you to recommend our product/service to a friend or colleague?'

• Responses are typically on a scale of 0-10, with customers categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).

• NPS is calculated by subtracting the percentage of Detractors...read more
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Q4. What is your salary expectations ?
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About all structure of company

Q1. Policy of the company and how to work
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The company policy focuses on customer satisfaction and achieving sales targets through effective communication and relationship building.
• Company policy emphasizes customer satisfaction as top priority

• Sales targets are set and must be achieved through effective communication and relationship building

• Regular training and development opportunities provided to enhance sales skills
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Q2. Priority to the customer first
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You should get the perfect knowledge about everything

Q1. How to resolve the issue
Ans. 
To resolve the issue, identify the root cause, communicate effectively, and work towards a mutually beneficial solution.
• Identify the root cause of the issue by asking probing questions and actively listening to the customer's concerns.

• Communicate effectively with the customer to ensure they feel heard and understood.

• Work towards a mutually beneficial solution by offering alternatives and being open to compromise.

• Follow...read more
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Q2. Listen to customer first
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Transparency of the company

Work as a family member

Q1. How will you fit in this role
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Q2. I believe in my communication skills and Iam empathetic towards people.These skills will help me in Excel in sales career
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Write a paragraph on the given topic

Q1. What do you bring to the company
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Q2. Target oriented,passion, hard work
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Q1. Tell me about ur self ?
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Q2. Experience or fresher
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Q1. Tell me about yourself?
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Q2. Sale this watch?
Ans. 
This watch is a stylish and elegant timepiece that combines functionality with luxury.
• Highlight the unique features of the watch such as its design, materials used, and special functions.

• Emphasize the quality and craftsmanship of the watch to appeal to customers looking for a high-end product.

• Create a sense of urgency by mentioning limited availability or special discounts.

• Offer a comparison with other watches in the m...read more
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Q3. Why do you want to join this company?
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Q4. Are you Experienced or fresher?
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