Lemon Tree Hotels Front Desk Receptionist Interview Questions and Answers

Q1. Why you have chosen Hotel industry ? As I have commerce background
Ans. 
I chose the hotel industry because of my passion for hospitality and customer service, despite having a commerce background.
• Passion for hospitality and customer service

• Opportunities for growth and advancement

• Enjoy working in a fast-paced environment

• Desire to interact with people from diverse backgrounds
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Q2. How would you identify the guest at airport?
Ans. 
Guests can be identified at the airport by looking for their name on a sign, checking their identification documents, or contacting them via phone or email.
• Look for the guest's name on a sign or placard

• Check the guest's identification documents such as passport or driver's license

• Contact the guest via phone or email to confirm their identity
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Q1. They asked me regarding Arr and revpar
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Q2. They asked me why want to join fo
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Q3. They asked me about night audit process
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Q4. They asked me regarding company how much I know about company
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Q1. Can you provide additional information about yourself that is not included in your CV?
Ans. 
I am a passionate traveler and have visited over 20 countries.
• Passionate traveler

• Visited over 20 countries

• Enjoy experiencing different cultures
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Q2. What is your family background?
Ans. 
My family background is diverse and includes a mix of professions and cultural backgrounds.
• My family consists of individuals from various professions such as doctors, teachers, engineers, and business owners.

• We come from different cultural backgrounds including Indian, Chinese, and American.

• Family gatherings are always a mix of different languages, cuisines, and traditions.

• Growing up in such a diverse family has taught...read more
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Q3. Why do you want to join Front office?
Ans. 
I want to join Front office because I enjoy interacting with people, organizing tasks, and providing excellent customer service.
• Enjoy interacting with people

• Organizing tasks efficiently

• Providing excellent customer service

• Opportunity to learn and grow in a dynamic environment
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Q4. Your strength and weakness?
Ans. 
My strength is my attention to detail and my weakness is my tendency to overthink.
• Strength: Attention to detail - I always ensure that tasks are completed accurately and thoroughly.

• Weakness: Overthinking - I sometimes spend too much time analyzing situations and decisions.

• Example: In my previous role, my attention to detail helped me catch errors before they became bigger issues. However, my tendency to overthink somet
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Q1. So in the first round this is HR round so HR called me and they ask me about myself basic introduction and then where are you from, about my qualification and are you graduate ? or not? ,is your last Sem...read more
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Q1. So in the one on one round the department head front office manager was called and he asked me the basic introduction ,other technical knowledge regarding this job profile like , do you know the system the...read more
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Current Hotel trends on Customer satisfaction to be discussed for half an hr

Q1. Basic introduction to self
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Q2. Why chose Front Office over other departments
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Q1. Introduce yourself
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Q1. Basic about front offfice.
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Q1. Introduce yourself
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