Lanson Toyota Customer Relation Executive Interview Questions and Answers

Q1. Why do you choose this field
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Q2. What is your ambition
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Q1. You have experience other company
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Q2. Tell about your self
Ans. 
Experienced Relationship Manager with a proven track record in building and maintaining client relationships.
• Over 5 years of experience in relationship management

• Strong communication and interpersonal skills

• Ability to analyze client needs and provide tailored solutions

• Successfully increased client retention by 20% in previous role
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Q3. What are choosing career
Ans. 
Choosing a career involves considering personal interests, skills, values, and goals to find a fulfilling and rewarding path.
• Consider your passions and interests

• Assess your skills and strengths

• Reflect on your values and what is important to you

• Set clear goals and objectives for your career

• Research different career options and industries

• Seek advice from mentors or career counselors

• Gain relevant experience through intern...read more
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Q4. How to sale experience
Ans. 
To sell experience, focus on highlighting the benefits, emotions, and outcomes that the customer will gain from the experience.
• Emphasize the unique features and value of the experience

• Connect the experience to the customer's needs and desires

• Use storytelling to create an emotional connection

• Provide social proof and testimonials from satisfied customers

• Offer a trial or sample to let customers experience it firsthand
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IQ level basic question

Q1. Introduction details
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Q1. Asked about self and experience
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Q2. Self and experience, this job eligible or not
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Q3. Family background
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Q1. Previous experience with past company
Ans. Was not so great , treated as a slave
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Q1. Asked about to my self and Current company and work profile and work responsibility and reason for chage the job
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Q2. Asked about to maruti Suzuki company and and products
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Asked about your self and checked your confidence lable and product selling confidence lable.

Q1. Basic questions- tell me about yourself.
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Q2. How you will tackle angry customers?
Ans. 
I will listen to their concerns, empathize with them, and offer a solution to their problem.
• Listen actively to their complaints

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Remain calm and professional

• Follow up with the customer to ensure their satisfaction
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Q3. How u will tackle if customer is screaming and his vehicle is not ready?
Ans. 
I will remain calm and empathetic, apologize for the inconvenience, and offer a solution.
• Listen actively to the customer's concerns and acknowledge their frustration.

• Apologize for the inconvenience caused and assure them that their vehicle will be ready as soon as possible.

• Offer a solution such as a loaner car or a discount on the service.

• Follow up with the customer to ensure their satisfaction and address any further ...read more
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Q4. If customer is getting your calls again and again ,so he started shouting .what you will do?
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Q5. How soon you can join?
Ans. 
I can join within 2 weeks.
• I am currently serving a notice period of 2 weeks.

• I have completed all my pending projects and can start immediately.

• I am flexible with the joining date and can adjust as per the company's requirement.
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Q6. Why you want to come in automobile sector.?
Ans. 
I am passionate about the automobile industry and its impact on people's lives.
• Fascinated by the advancements in automotive technology

• Enjoy working with people and helping them find the right vehicle

• Thrilled by the fast-paced and dynamic nature of the industry

• Believe in the importance of building strong customer relationships

• Excited about contributing to the growth and success of automobile companies
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They asked about each other on their self introduction

Q1. Interview each one individually
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Q2. Tell me about your self
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Q3. What is the purpose for applying this job
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Q4. What do you want to pursue in your life
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Q5. How do you treat your collueges
Ans. 
I treat my colleagues with respect, kindness, and professionalism.
• I always communicate openly and honestly with my colleagues.

• I actively listen to their ideas and feedback.

• I offer support and assistance when needed.

• I celebrate their successes and milestones.

• I maintain a positive and collaborative attitude in the workplace.
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Q1. Explained about work and benifits in job
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Q1. What were the timings in your previous job
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Q2. What is your motivation towards your job
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Q3. What do you want to do in this job
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