Landmark Group Senior Csr Executive Interview Questions and Answers

Sales is the process of persuading a potential customer to buy a product or service.

• Sales involves identifying potential customers and their needs

• It requires effective communication and negotiation skills

• Salespeople must be knowledgeable about the product or service they are selling

• Sales can be done through various channels such as face-to-face, phone, email, or online

• Examples of sales include selling cars, insurance,

Customer service is the support and assistance provided to customers before, during, and after a purchase.

• Customer service involves listening to and understanding the needs of the customer

• It includes providing helpful and accurate information about products or services

• It also involves resolving any issues or complaints the customer may have

• Examples of good customer service include prompt responses, personalized attenti...read more

Width/ Numerical Distribution and Depth/ Weightage Distribution are two methods of measuring product distribution.

• Width/ Numerical Distribution refers to the number of outlets or stores where a product is available.

• Depth/ Weightage Distribution refers to the quantity of the product available in each outlet or store.

• Both methods are important in measuring the reach and availability of a product in the market.

• For example...read more

Yes, I am familiar with pivot and Vlookup functions in Excel.

• Pivot tables are used to summarize and analyze large data sets in Excel.

• Vlookup is used to search for a value in a table and return a corresponding value from another column.

• Pivot tables can be used to create dynamic reports and perform data analysis.

• Vlookup is commonly used for data reconciliation and merging datasets.

• Both functions are powerful tools for da