KreditBee Collections Executive Interview Questions and Answers

Q1. Introduce about yourself?
Ans. Self introduction -name.where you are from? And currently where you are? What's your qualification? experience if yes previous organisation process..
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Q2. How to pitch or handle the customer?
Ans. 
To pitch or handle the customer, one must be empathetic, listen actively, and offer solutions that meet their needs.
• Start by greeting the customer warmly and introducing yourself

• Listen actively to their concerns and needs

• Empathize with their situation and offer solutions that meet their needs

• Be patient and understanding, and avoid being pushy or aggressive

• End the conversation by thanking them for their time and offerin
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Q3. Mock call? How to handle the customer?
Ans. 
During a mock call, it is important to actively listen to the customer's concerns and provide a solution that meets their needs.
• Greet the customer and introduce yourself

• Listen actively to the customer's concerns and ask clarifying questions

• Empathize with the customer and acknowledge their frustration

• Provide a solution that meets the customer's needs and offer additional assistance if needed

• Thank the customer for their
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How to deal with customers this is very important discussion for all days .

I am convinced my all customer