KPMG Global Services Service Desk Engineer Interview Questions and Answers

It was very good experience and it as made me confidence in group discussion

Q1. Introduce yourself. Troubleshooting steps involved in service desk engineering
Ans. 
I am a Service Desk Engineer with experience in troubleshooting various IT issues.
• Identifying the issue reported by the user

• Gathering relevant information such as error messages or logs

• Analyzing the root cause of the problem

• Implementing a solution or workaround

• Testing the solution to ensure it resolves the issue

• Documenting the troubleshooting steps taken
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Q2. Understanding the Issue
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Q3. Check for Error Messages.
Ans. 
To check for error messages, review system logs, error codes, and user reports.
• Review system logs for any error messages or warnings.

• Check error codes displayed on the screen or in log files.

• Gather user reports of any error messages encountered.

• Investigate any error messages reported by monitoring tools or alerts.
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Q4. Basic Troubleshooting Steps
Ans. 
Basic troubleshooting steps involve identifying the problem, gathering information, analyzing the issue, implementing a solution, and verifying the resolution.
• Identify the problem by asking the user for details and observing the issue

• Gather information about the problem, such as error messages or recent changes

• Analyze the issue by researching known solutions or consulting documentation

• Implement a solution by following ...read more
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Q5. Update Software and Drivers
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Q1. Related to technical support like domain,roles and responsibilities
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Q1. Will ask about previous company
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