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Keyur Mobile

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Keyur Mobile Customer Service Associate Interview Questions and Answers

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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 14 Feb 2020

I applied via Naukri.com and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Normal Accounts related question like describe Depreciation, ammortization, and what do you mean by Reporting (RTR Activity).
    • Add your answer
  • Q2. Some interviewer may ask what do you mean by EBITDA as in my case be prepared for this type of bouncers as well .
    • Add your answer
  • Q3. Then they will ask you your previous work related question. In my case they ask if there is GL to SL mismatch what will you do to solve it.
    • Add your answer
  • Q4. Then why do we do depreciation of companies what is the need for it
  • Ans. 

    Depreciation is necessary to allocate the cost of an asset over its useful life.

    • Depreciation helps in matching the cost of an asset with the revenue it generates.

    • It allows for the recognition of the wear and tear, obsolescence, and loss of value of assets over time.

    • Depreciation expense reduces taxable income, resulting in tax savings for companies.

    • It helps in determining the true profitability and financial position of...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident remember it's not that the interviewer knows everything but be convincing don't say blah blah if you don't know anything .
Read the basics and if you are experienced be sure to explain every detail of how you used to do work.
Best of luck.

Senior Associate Interview Questions & Answers

Tech Mahindra user image

posted on 16 Mar 2022

I applied via Referral and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. About pointers and their types
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy one so we can take with only basic knowledge

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 29 Mar 2022

I appeared for an interview before Mar 2021.

Round 1 - HR 

(10 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. Why are you looking for a change?
    • Add your answer
  • Q6. Where do you see yourself in 5 years?
    • Add your answer
  • Q7. What are your strengths and weaknesses?
    • Add your answer
  • Q8. Tell me about yourself.
    • Add your answer
  • Q9. Plz explain daily routine
  • Ans. 

    My daily routine involves assisting customers, handling inquiries, and resolving complaints.

    • Check emails and voicemails for any customer inquiries or complaints

    • Assist customers with their needs and provide solutions to their problems

    • Handle billing and payment transactions

    • Maintain a clean and organized work area

    • Attend team meetings and training sessions to improve customer service skills

    • Answered by AI
    Add your answer
  • Q10. Plz explain dehli metro
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

    • Delhi Metro has a total of 10 lines and 285 stations.

    • It is the largest and busiest metro network in India.

    • The first line of Delhi Metro was opened in 2002.

    • It has both elevated and underground sections.

    • Delhi Metro has made commuting easier and faster for millions of people in Delhi and NCR.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My thinking is very good and interview is very interesting .

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 1 Sep 2022

I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Coding Test 

They give some MCQ question from c#, .net,SQL, angular. Fizz Buzz type coding.

Round 2 - Technical 

(1 Question)

  • Q1. Basic oops concepts, splitter, 3 highest salary in SQL, procedure and functions difference. Basic questions of c#.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is not hard. They ask about your project and your role.

Senior Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 29 May 2021

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Associate Interview Questions & Answers

HCLTech user image Anonymous

posted on 9 Sep 2020

I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
    • View 2 more answers
  • Q2. Choose a topic and speak accordingly for atleast 2 minutes
  • Ans. 

    The importance of effective communication in customer service

    • Effective communication builds trust and rapport with customers

    • It helps in understanding customer needs and providing appropriate solutions

    • Good communication reduces misunderstandings and conflicts

    • Examples: active listening, clear and concise language, empathy

    • Using positive language and tone to create a positive customer experience

    • Answered by AI
    View 1 more answer
  • Q3. Tell me about your family
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and don't repeat yourself.
Don't use fillers and try to keep everything to the point

Customer Service Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 14 Apr 2021

I applied via Walk-in and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself ?
    • Add your answer
  • Q2. Tell me about your previous experience ?
    • Add your answer
  • Q3. Tell me about your native place ?
    • Add your answer
  • Q4. Tell me about your best childhood memory
    • Add your answer
  • Q5. Tell me about your best friend in one minute ?
    • Add your answer
  • Q6. Tell me about your best college memory in one minute ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - whatever u say please be confident and always look into the eyes of the interviewer and maintain smile

Senior Associate Interview Questions & Answers

Tech Mahindra user image

posted on 3 Dec 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How do you handle an angry customer on call?
  • Ans. 

    I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

    • Remain calm and professional throughout the call.

    • Listen actively to the customer's concerns and let them vent.

    • Empathize with the customer and acknowledge their frustration.

    • Apologize for the inconvenience caused and take responsibility.

    • Offer solutions to resolve the issue and ask for their input.

    • Follow up with the customer to ensure the...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Being patient and listening to customers first is the key to handle an angry customer on call.

Customer Service Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 24 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 15 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic questions on testing.
    • Add your answer
  • Q2. Write sample code on some basic queries supplied during interview.
  • Ans. 

    Sample code for basic queries

    • Use SELECT statement to retrieve data from a table

    • Use WHERE clause to filter data based on conditions

    • Use ORDER BY clause to sort data in ascending or descending order

    • Use GROUP BY clause to group data based on a column

    • Use JOIN clause to combine data from multiple tables

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please have some knowledge on selenium testibg.

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