Keys Select Hotel Front Office Manager Interview Questions and Answers

Q1. Can you tell me about yourself?
Ans. 
I am a friendly and organized individual with excellent communication skills and a passion for providing exceptional customer service.
• Experienced in handling phone calls, scheduling appointments, and greeting visitors

• Proficient in using office equipment and computer software

• Strong attention to detail and ability to multitask effectively

• Previous experience in a customer-facing role, such as retail or hospitality
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Q2. Why should we provide you with this job?
Ans. 
I am a dedicated and experienced professional with excellent communication and organizational skills.
• I have previous experience working as a receptionist, where I successfully managed a high volume of calls and visitors.

• I am proficient in handling administrative tasks, such as scheduling appointments, managing calendars, and maintaining records.

• I have strong interpersonal skills and a friendly demeanor, which allows me...read more
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Q1. How much experience do you have in this work?
Ans. 
I'm fresh in this field
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Q2. If you are a fresher, why should we offer you this job?
Ans. 
I may be a fresher, but I bring enthusiasm, a willingness to learn, and a fresh perspective to the role.
• I have a strong work ethic and am eager to prove myself in the role.

• I am a quick learner and am willing to undergo any necessary training to excel in the position.

• As a fresher, I bring a fresh perspective and innovative ideas to the team.

• I am highly motivated and dedicated to providing excellent customer service.

• I am...read more
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Q1. What do you know about the front office?
Ans. 
The front office is the area of a business where customers and clients are greeted and served, often including reception, customer service, and administrative tasks.
• Front office is the first point of contact for customers and clients

• Responsibilities may include greeting visitors, answering phones, scheduling appointments, and handling inquiries

• Front office staff often provide administrative support to other departments

• ...read more
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Q2. If we offer you this job, how will you handle it?
Ans. 
I will handle the job with professionalism, efficiency, and a positive attitude.
• I will greet guests with a warm and friendly demeanor

• I will efficiently manage phone calls, emails, and appointments

• I will handle any guest inquiries or issues with patience and professionalism
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Ok ap hum soch ke bata te he

Q1. React component life cycle.
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Q2. Redux, React Hooks, State, Props.
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Current Hotel trends on Customer satisfaction to be discussed for half an hr

Q1. Basic introduction to self
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Q2. Why chose Front Office over other departments
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Q1. They asked me regarding Arr and revpar
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Q2. They asked me why want to join fo
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Q3. They asked me about night audit process
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Q4. They asked me regarding company how much I know about company
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Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Front Office Executive with a strong background in customer service and administrative tasks.
• I have X years of experience in managing front office operations

• Skilled in handling customer inquiries and resolving issues efficiently

• Proficient in using office software and managing appointments

• Strong communication and interpersonal skills

• Ability to multitask and prioritize tasks effectively
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Q2. What have you learnt from previous organization?
Ans. 
I have learnt effective communication, time management, and problem-solving skills from my previous organization.
• Effective communication with clients and colleagues

• Time management to prioritize tasks and meet deadlines

• Problem-solving skills to handle challenging situations

• Adaptability to different work environments and team dynamics
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Q1. Tell me about yourself ??
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Q2. What's your greatest strength??
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Q3. What's your greatest weakness??
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Q4. What your future goals??
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Q5. How you are helpful for our company??
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Q6. How will you manage a difficult situation??
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Q7. What makes you to work with our company??
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Group discussion on women empowerment

What will you do if you're a fresher and you secretary manager asking you to do something against the company?

Q1. HTML, CSS, Javascript
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Take home assigment to showcase react based knowledge

Q1. Architecture based questions
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