KEC International Service Delivery Manager Interview Questions, Process, and Tips

Digitalising HR is the future of HR function.

• Digitalisation of HR will lead to increased efficiency and accuracy in HR processes.

• It will enable HR professionals to focus on strategic initiatives rather than administrative tasks.

• Digital HR tools such as HR analytics, AI-powered recruitment, and chatbots will become more prevalent.

• Remote work and virtual collaboration will also drive the need for digital HR solutions.

• How...read more

An HR system implementation roadmap involves sourcing, planning, testing, training, and institutionalizing the system.

• Identify the need for an HR system and define the requirements

• Source and evaluate potential vendors or build in-house

• Plan the implementation timeline and allocate resources

• Test the system and ensure it meets the requirements

• Train employees on how to use the system

• Institutionalize the system by integrati...read more

Negotiate with vendor regarding a crucial undocumented change

• Understand the reason for the vendor's rigidity

• Explain the importance of the change and its impact on the system

• Provide evidence to support the need for the change

• Offer alternative solutions or compromises

• Involve higher management if necessary

Communicate the delay in critical deliverable to C-Suite in the 11th hour

• Immediately inform the C-Suite about the delay and the reasons behind it

• Provide a clear plan of action to mitigate the delay and ensure timely delivery

• Be transparent and honest about the situation

• Assure the C-Suite that steps are being taken to prevent such delays in the future

• Offer alternative solutions or options if possible