Karur Vysya Bank Assistant Manager - Legal Interview Questions and Answers

Preliminary Examination Multiple choice questions with 100 Ques in 60 minutes

Mains Exam with both objective and subjective part.

Q1. Diff b/w ATM Card amd Debit Card
Ans. 
ATM card is used to withdraw cash from ATM machines while debit card is used for online and offline transactions.
• ATM card is linked to a savings or current account while debit card can be linked to both savings and current accounts.

• ATM card can only be used to withdraw cash from ATM machines while debit card can be used for online and offline transactions.

• ATM card does not have a CVV number while debit card has a CVV n...read more
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Q2. How ur knowledge will help us
Ans. 
My knowledge will help in improving team performance, customer satisfaction and achieving business goals.
• I have experience in managing teams and ensuring their productivity

• I have knowledge of customer service and can ensure customer satisfaction

• I have a good understanding of business operations and can contribute to achieving business goals

• I am familiar with industry trends and can provide insights for improvement

• I hav...read more
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Q3. Ques from previous work experience
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Q4. Why you choose banking
Ans. 
I chose banking because of its stability, growth opportunities, and the chance to work with diverse clients.
• I chose banking because it offers stability and job security.

• I am attracted to the growth opportunities in the banking industry.

• I enjoy working with diverse clients and helping them achieve their financial goals.

• Banking allows me to utilize my analytical and problem-solving skills.

• I find the financial industry fa...read more
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Q1. Share details of your previous job.
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Aptitude, Reasoning, General Knowledge, Computer Skills

Q1. Self Introduction and Education related question
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Q2. Banking related questions
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Topic was about banking industry

Q1. Persoanl question and education path
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Q2. Family back ground and hobbies
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It's related to how to interact with customer and dress code

Q1. Relating to banking services
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Q2. How to handle issues customer service
Ans. 
Handling customer service issues involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to the customer's concerns and complaints.

• Show empathy and understanding towards the customer's situation.

• Identify the root cause of the issue and find a solution.

• Communicate the solution clearly and effectively to the customer.

• Follow up with the customer to ensure their satisfaction.
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Q3. How increase the customer base
Ans. 
To increase the customer base, focus on targeted marketing, improving customer experience, and leveraging social media.
• Identify the target audience and tailor marketing strategies accordingly

• Offer incentives or discounts to attract new customers

• Improve customer service to enhance customer satisfaction and encourage word-of-mouth referrals

• Utilize social media platforms to engage with potential customers and promote the ...read more
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Q4. How to get more refrences from existing customer
Ans. 
To get more references from existing customers, provide exceptional service, ask for referrals, offer incentives, and maintain strong relationships.
• Deliver exceptional service to customers to increase their satisfaction and likelihood of referring others.

• Proactively ask satisfied customers for referrals, either in person or through follow-up communication.

• Offer incentives to customers for referring others, such as disc...read more
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