Karur Vysya Bank Area Sales Manager Interview Questions and Answers

Preliminary Examination Multiple choice questions with 100 Ques in 60 minutes

Mains Exam with both objective and subjective part.

Q1. Diff b/w ATM Card amd Debit Card
Ans. 
ATM card is used to withdraw cash from ATM machines while debit card is used for online and offline transactions.
• ATM card is linked to a savings or current account while debit card can be linked to both savings and current accounts.

• ATM card can only be used to withdraw cash from ATM machines while debit card can be used for online and offline transactions.

• ATM card does not have a CVV number while debit card has a CVV n...read more
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Q2. How ur knowledge will help us
Ans. 
My knowledge will help in improving team performance, customer satisfaction and achieving business goals.
• I have experience in managing teams and ensuring their productivity

• I have knowledge of customer service and can ensure customer satisfaction

• I have a good understanding of business operations and can contribute to achieving business goals

• I am familiar with industry trends and can provide insights for improvement

• I hav...read more
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Q3. Ques from previous work experience
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Q4. Why you choose banking
Ans. 
I chose banking because of its stability, growth opportunities, and the chance to work with diverse clients.
• I chose banking because it offers stability and job security.

• I am attracted to the growth opportunities in the banking industry.

• I enjoy working with diverse clients and helping them achieve their financial goals.

• Banking allows me to utilize my analytical and problem-solving skills.

• I find the financial industry fa...read more
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Q1. Share details of your previous job.
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Aptitude, Reasoning, General Knowledge, Computer Skills

Q1. Self Introduction and Education related question
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Q2. Banking related questions
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Q1. They asked me to write about a general topic in a essay format to review my communication skill
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Discuss about the merits and demerits of plastic

Q1. General knowledge and communication
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Q2. Personal and research about the interview
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Reasoning, apptitude test only

Q1. Basic details in resume and experience
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Q1. Basic experience details in resume. Customer base how much you worth in your area.
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Topic was about banking industry

Q1. Persoanl question and education path
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Q2. Family back ground and hobbies
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It's related to how to interact with customer and dress code

Q1. Relating to banking services
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Q2. How to handle issues customer service
Ans. 
Handling customer service issues involves active listening, empathy, problem-solving, and effective communication.
• Listen actively to the customer's concerns and complaints.

• Show empathy and understanding towards the customer's situation.

• Identify the root cause of the issue and find a solution.

• Communicate the solution clearly and effectively to the customer.

• Follow up with the customer to ensure their satisfaction.
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Q3. How increase the customer base
Ans. 
To increase the customer base, focus on targeted marketing, improving customer experience, and leveraging social media.
• Identify the target audience and tailor marketing strategies accordingly

• Offer incentives or discounts to attract new customers

• Improve customer service to enhance customer satisfaction and encourage word-of-mouth referrals

• Utilize social media platforms to engage with potential customers and promote the ...read more
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Q4. How to get more refrences from existing customer
Ans. 
To get more references from existing customers, provide exceptional service, ask for referrals, offer incentives, and maintain strong relationships.
• Deliver exceptional service to customers to increase their satisfaction and likelihood of referring others.

• Proactively ask satisfied customers for referrals, either in person or through follow-up communication.

• Offer incentives to customers for referring others, such as disc...read more
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Grand success in assignment test

Q1. System knowledge
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Q1. Communication skills
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