Kaizen IT Services Desktop Support Engineer Interview Questions, Process, and Tips

There are two types of ROM: PROM (Programmable Read-Only Memory) and EPROM (Erasable Programmable Read-Only Memory).

• PROM is programmed only once by the manufacturer and cannot be changed by the user.

• EPROM can be erased and reprogrammed multiple times using ultraviolet light.

• Examples of ROM include BIOS in computers and firmware in electronic devices.

The two types of RAM are DRAM (Dynamic Random Access Memory) and SRAM (Static Random Access Memory).

• DRAM is cheaper and slower, while SRAM is faster and more expensive.

• DRAM requires refreshing to maintain data, while SRAM does not.

• Examples of DRAM include DDR3 and DDR4, while examples of SRAM include L1 and L2 cache.

• DRAM is used in main memory, while SRAM is used in cache memory.

To install Windows 10, you can use a USB drive or DVD to boot from and follow the on-screen instructions.

• Create a bootable USB drive or DVD with the Windows 10 installation files

• Insert the USB drive or DVD into the computer and restart it

• Boot from the USB drive or DVD by changing the boot order in BIOS settings

• Follow the on-screen instructions to select language, time and currency format, and keyboard or input method

• Ch...read more

I would attach the USB flash drive to install Windows.

• Insert the USB flash drive into an available USB port on the computer

• Restart the computer and boot from the USB drive

• Follow the on-screen instructions to install Windows

Regularly clean up temporary files, uninstall unnecessary programs, update drivers and software, optimize startup programs, and run disk cleanup and defragmentation.

• Regularly clean up temporary files to free up disk space

• Uninstall unnecessary programs to reduce system load

• Update drivers and software for better performance

• Optimize startup programs to reduce boot time

• Run disk cleanup and defragmentation to improve disk p

To format a PC, you can use the built-in Windows tool called 'Reset this PC' or reinstall the operating system from a bootable USB drive.

• Backup important data before formatting the PC

• Use 'Reset this PC' feature in Windows settings for a quick format

• Reinstall the operating system from a bootable USB drive for a clean format

• Follow on-screen instructions during the formatting process

To speed up a PC, you can optimize startup programs, clean up disk space, update software, increase RAM, and use a solid state drive.

• Optimize startup programs by disabling unnecessary ones from running at startup

• Clean up disk space by deleting temporary files, uninstalling unused programs, and running disk cleanup tool

• Update software including operating system, drivers, and applications

• Increase RAM to improve multitask...read more

To work the antivirus, you need to install, update, and run regular scans to protect your computer from malware.

• Install antivirus software on your computer

• Regularly update the antivirus software to ensure it has the latest virus definitions

• Schedule regular scans of your computer to check for malware

• Be cautious of suspicious emails or websites that may contain malware

• Quarantine or delete any threats detected by the anti

DNS stands for Domain Name System, which translates domain names to IP addresses. DHCP stands for Dynamic Host Configuration Protocol, which assigns IP addresses to devices on a network.

• DNS is like a phone book for the internet, translating domain names (like google.com) to IP addresses (like 172.217.3.206)

• DHCP automatically assigns IP addresses to devices on a network, making it easier to manage and configure large ne...read more

Profile rename during OS installation involves changing the user account name.

• During OS installation, choose 'Customize' option to rename profile

• Ensure to backup data before renaming profile

• After installation, update user account settings with new name