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JSW Group Customer Relation Officer Interview Questions and Answers

Updated 15 Oct 2024

JSW Group Customer Relation Officer Interview Experiences

2 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    Experienced Customer Relation Officer with a strong background in resolving customer issues and building positive relationships.

    • Over 5 years of experience in customer service roles

    • Skilled in conflict resolution and problem-solving

    • Excellent communication and interpersonal skills

    • Proven track record of improving customer satisfaction ratings

    • Familiar with CRM software and tools

  • Answered by AI

I applied via Naukri.com and was interviewed in Oct 2020. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About past experience and current working discutions
  • Q2. Salary discution and past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Honesty and knowledge and self confidence is much needed

Customer Relation Officer Interview Questions Asked at Other Companies

Q1. What are the languages you know?
asked in JSW Paints
Q2. Why Paint? Why sales? What do you know about paint industry
Q3. How would you upsell and cross sell a product
Q4. How can u maintain relation ship with external and internal ?
asked in Axis Sales
Q5. What is the pan? What is credit score? What is the credit report?

Interview questions from similar companies

I applied via Referral and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basic Electrical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic knowledge and u will get pass through

I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Most important question-What have you done in previous organization and what's your roles?
  • Q2. Tell me something about yourself? And All questions related to your resume (data written there)

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare the basic things like your first impression by telling about yourself. Apart from technical and operational experience prepare about what have you done in previous organization. Major projects done
Any big issues which you have resolved during your career.

I applied via Company Website and was interviewed in Jul 2018. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. One important incident in your carrier where you think you have contributed effectively in your organization
  • Ans. 

    Implemented a new customer feedback system resulting in increased customer satisfaction and retention rates.

    • Identified the need for a more efficient feedback system

    • Researched and implemented a new software to collect and analyze customer feedback

    • Analyzed the data to identify trends and areas for improvement

    • Implemented changes based on feedback leading to improved customer satisfaction and retention rates

  • Answered by AI
  • Q2. What extra zeal you have that You can be hired
  • Ans. 

    I have a strong passion for leadership and a proven track record of motivating teams to achieve success.

    • Proven track record of successfully leading teams in previous roles

    • Passionate about developing and mentoring team members

    • Strong communication and interpersonal skills

    • Ability to problem-solve and make quick decisions under pressure

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Reasoning, English and core subject

Round: Test
Experience: Psychometric

General Tips: Be just yourself, don't lie an inch neither exxagerate things. Coj interviewer understands very quickly your caliber and vague things.
Skills: Communication, Body Language, Analytical Skills
Duration: >3 Months

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How to reduce unnatural vibrations in equipments
  • Ans. 

    Unnatural vibrations in equipments can be reduced by proper maintenance and installation.

    • Ensure proper alignment of equipment parts

    • Use vibration dampeners or absorbers

    • Regularly inspect and replace worn out parts

    • Install equipment on a stable foundation

    • Reduce equipment speed or load if possible

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and share answers with prompt technical aspects.

I applied via Campus Placement and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basics question of steel making
  • Q2. College related projects?

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview is mostly on technical one with focus on steel making for Metallurgy background, and questions were asked on major project done in your college.

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Asked only your job related question

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to join in less money they will take you

I applied via Campus Placement and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Topic was WHICH COMES FIRST? SAFETY, PRODUCTION OR QUALITY?

Round 3 - Technical 

(1 Question)

  • Q1. 1. Subject based questions 2. Situational questions 3. Common sense question
Round 4 - HR 

(5 Questions)

  • Q1. Behaviourial assesment & financial Negotiations
  • Q2. Where do you want to see yourself after 5 years?
  • Q3. What will be the extra efforts from your side to keep the organisation high
  • Q4. How long will you stay with us
  • Q5. Will you interested in higher education

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep yourself ready for the war. Deep subject knowledge & being smart is the key

I applied via LinkedIn and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About education background &experience.
Round 3 - Technical 

(1 Question)

  • Q1. Technical Question From PLcs, Drives, Substation, EOT Cranes, servomotors, Cncs

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your knowledge unto date in technical fields (plc & Drives). Good Communication skills also required.

JSW Group Interview FAQs

How many rounds are there in JSW Group Customer Relation Officer interview?
JSW Group interview process usually has 1 rounds. The most common rounds in the JSW Group interview process are One-on-one Round.

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JSW Group Customer Relation Officer Interview Process

based on 1 interview

Interview experience

2
  
Poor
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JSW Group Customer Relation Officer Salary
based on 34 salaries
₹3.5 L/yr - ₹6.4 L/yr
83% more than the average Customer Relation Officer Salary in India
View more details

JSW Group Customer Relation Officer Reviews and Ratings

based on 10 reviews

4.0/5

Rating in categories

3.9

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3.8

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3.9

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3.4

Job security

4.3

Company culture

3.3

Promotions

3.6

Work satisfaction

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