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Jofind Resources Customer Care Executive Interview Questions, Process, and Tips
Jofind Resources Customer Care Executive Interview Experiences
1 interview found
(4 Questions)
- Q1. Tell me about yor self
- Q2. How to create a goal?
- Ans.
Creating a goal involves identifying a specific objective and developing a plan to achieve it.
Identify a specific and measurable objective
Develop a plan with actionable steps
Set a deadline for achieving the goal
Track progress and make adjustments as necessary
Celebrate success upon achieving the goal
- Q3. What is the ball ?
- Ans.
The ball is a round object used in various sports and games.
A ball can be made of different materials such as leather, rubber, or plastic.
It is used in sports like football, basketball, cricket, and tennis.
It is also used in games like dodgeball, bowling, and billiards.
The size and weight of the ball can vary depending on the sport or game.
The ball can be kicked, thrown, hit, or rolled depending on the sport or game.
- Q4. What is the PC ?
- Ans.
PC stands for Personal Computer, a device used for personal use that can perform various tasks.
PC is a device that can be used for personal use
It can perform various tasks such as browsing, gaming, and office work
PCs can be desktops, laptops, or tablets
They can run on different operating systems such as Windows, macOS, and Linux
(4 Questions)
- Q1. Which type work
- Q2. What is the Computer ?
- Ans.
A computer is an electronic device that can perform various tasks by processing data and instructions.
A computer can be used for tasks such as word processing, internet browsing, and gaming.
It consists of hardware components such as a CPU, memory, and storage devices.
It also requires software programs to perform specific tasks.
Computers can be classified into different types such as desktops, laptops, and tablets.
They ...
- Q3. What is the excel ?
- Ans.
Excel is a spreadsheet software developed by Microsoft for data management and analysis.
Excel allows users to organize, calculate, and analyze data using formulas and functions.
It is commonly used for financial analysis, budgeting, and data visualization.
Excel can also be used for creating charts, graphs, and pivot tables.
It supports various file formats including CSV, XLS, and XLSX.
Excel is widely used in business, fi
- Q4. What is the book ?
- Ans.
A book is a written or printed work consisting of pages glued or sewn together along one side and bound in covers.
A book can be fiction or non-fiction
It can be in physical or digital form
It can be used for entertainment, education, or reference
Examples include 'To Kill a Mockingbird', 'The Great Gatsby', and 'The Elements of Style'
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Customer Care Executive Interview Questions & Answers
Teleperformance
Anonymous
posted on 13 Dec 2024
Selected
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(4 Questions)
- Q1. What is a Business Process Outsourcing (BPO)?
- Ans.
BPO is the practice of contracting specific business tasks to a third-party service provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO companies include Accenture, Conve
- Q2. What motivates you to pursue this job?
- Ans.
I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
I have a passion for providing excellent customer service and building positive relationships with customers.
I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.
I enjoy the challenge of problem-solving and...
- Q3. How much salary did you expect?
- Ans.
I am looking for a competitive salary that reflects my experience and skills in customer care.
I am open to discussing salary based on the responsibilities and expectations of the role.
I have researched the average salary range for Customer Care Executives in this industry.
I am looking for a salary that is commensurate with my qualifications and experience.
I am also interested in discussing benefits and opportunities fo
- Q4. What are the main kpi in bpo
- Ans.
Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.
First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.
Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in Nov 2024. There were 3 interview rounds.
Group discussion is the best.
(2 Questions)
- Q1. What is your responsibility
- Q2. I will the best product
(2 Questions)
- Q1. What is the best time
- Q2. What is the fascible
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
Over 5 years of experience in customer service roles
Skilled in resolving customer complaints and issues
Excellent communication and interpersonal skills
Proficient in using CRM software and handling customer inquiries
Received multiple awards for outstanding customer satisfaction ratings
- Q2. Why should I hire you
- Ans.
I have a strong background in customer service and problem-solving skills, which will enable me to effectively support sellers.
I have previous experience in customer service roles where I successfully resolved issues and provided excellent support.
I am highly organized and detail-oriented, ensuring that I can efficiently handle seller inquiries and concerns.
I possess excellent communication skills, both written and ver...
A customer service aptitude test is a standardized assessment designed to evaluate a candidate's suitability for customer service roles. It assesses a range of skills and traits crucial for providing excellent customer support.
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Short-answer questions, story-based questions, and aptitude tests:
The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.
Interview Preparation Tips
Be strategic: Focus on quality over quantity. Make a list of potential employers and only apply to positions you're excited about.
Research: Research companies in your industry and how they align with what you want in an employer.
Prepare: Prepare for interview questions by reviewing common ones and how to respond to them.
Network: Networking can be a big help to job seekers.
Selected
I applied via Referral
(1 Question)
- Q1. Flexibility and able to work in night shift
- Ans.
I am flexible and willing to work night shifts to provide excellent customer care.
I am open to working night shifts to accommodate customer needs
I understand the importance of being flexible in a customer care role
I am committed to providing excellent service regardless of the shift timing
Interview Preparation Tips
Muskan
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
Fundamental knowledge of English and mathematics.
(2 Questions)
- Q1. Introduction, basic knowledge of bank like cheque details,RTGS, NEFT
- Q2. Can you relocate?
- Ans.
Yes, I am open to relocating for the right opportunity.
I am willing to relocate for the job.
I have no restrictions on moving to a new location.
I am excited about the possibility of experiencing a new city or country.
I am flexible and adaptable to new environments.
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about social media
- Ans.
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.
Users can share photos, videos, status updates, and links on social media.
Social media allows for real-time communication and interaction with a global audience.
Businesses use social media for marketing,...
- Q2. Tell me about the movie that you recently watched
- Ans.
I recently watched the movie 'The Shawshank Redemption'
The movie is based on a Stephen King novella
It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary
Themes of hope, friendship, and redemption are central to the plot
Interview Preparation Tips
Roshni Rida
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(2 Questions)
- Q1. About qualification
- Q2. About experience
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer service roles
I am skilled in active listening and problem-solving
I have a track record of exceeding customer satisfaction goals
I am proficient in using CRM systems and handling high call volumes
- Q2. Who was your ideal person
- Ans.
My ideal person is someone who is empathetic, patient, and a good listener.
Empathetic - able to understand and share the feelings of others
Patient - able to remain calm and composed in challenging situations
Good listener - attentive and responsive to the needs of others
Example: A mentor who guided me through difficult times with compassion and wisdom
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