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Jio Platforms Senior Service Desk Engineer Interview Questions and Answers

Updated 24 Jan 2025

Jio Platforms Senior Service Desk Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2024.

Round 1 - HR 

(2 Questions)

  • Q1. ITIL process Knowledge
  • Q2. Knowledge about service desk, incident management
Round 2 - One-on-one 

(1 Question)

  • Q1. ITIL process Knowledge

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
No response
Round 1 - Aptitude Test 

1st round was aptitude

Round 2 - Group Discussion 

After 1 month there was a GD round .

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction , Communication check
  • Q2. Computer Networking questions
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Describe prior work, then product related questions and troubleshooting skills
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about your self
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
-
Result
Not Selected

I applied via Company Website

Round 1 - Technical 

(2 Questions)

  • Q1. Related bmc tool
  • Q2. This is the ticking tool
Round 2 - HR 

(1 Question)

  • Q1. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - I AM INTRESTED IN THIS POST KINDLY CALL BACK ME.
Round 1 - Aptitude Test 

Core domain of your resgister branch.
5 sections for electrical and electronics branch student.
1. reasoning
2. general aptitude
3. power electronics(5 questions)
4. communication engg.
5. other engineering fundamentals

Round 2 - Technical 

(1 Question)

  • Q1. Question were based on digital electronics.

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well for digital electronics,analog electronics, microcontroller and coding.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Basics of your working to check your confidence and knowledge.

Round 3 - Technical 

(1 Question)

  • Q1. Deep interview questions from your resume and according to required profile
Round 4 - HR 

(1 Question)

  • Q1. Introduction and salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident if you require a job they also require you.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Technical 

(1 Question)

  • Q1. Troubleshooting steps for APIPA
  • Ans. 

    APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.

    • Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254

    • Verify if the computer is unable to obtain an IP address from a DHCP server

    • Ensure that the network cable is properly connected and the DHCP server is funct...

  • Answered by AI

Skills evaluated in this interview

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. There was a video call interview about the technical stuff

Interview Preparation Tips

Interview preparation tips for other job seekers - be patient with the process it might take up to 20 days
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Introduction and experience
  • Q2. Skills that a candidate aquire
Round 3 - Technical 

(1 Question)

  • Q1. Technical, skills related questions
Round 4 - Salary discussion 

(1 Question)

  • Q1. Diclscuss previous salary, offered salary and other perks

Jio Platforms Interview FAQs

How many rounds are there in Jio Platforms Senior Service Desk Engineer interview?
Jio Platforms interview process usually has 2 rounds. The most common rounds in the Jio Platforms interview process are HR and One-on-one Round.
What are the top questions asked in Jio Platforms Senior Service Desk Engineer interview?

Some of the top questions asked at the Jio Platforms Senior Service Desk Engineer interview -

  1. Knowledge about service desk, incident managem...read more
  2. ITIL process Knowle...read more

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Jio Platforms Senior Service Desk Engineer Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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Jio Platforms Senior Service Desk Engineer Reviews and Ratings

based on 2 reviews

4.0/5

Rating in categories

3.0

Skill development

4.0

Work-life balance

3.0

Salary

3.0

Job security

5.0

Company culture

3.0

Promotions

3.0

Work satisfaction

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