Jio ISP Engineer Interview Questions and Answers

I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.

• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving user queries

I recently completed a project to implement a new IT ticketing system for a large organization.

• Researched and evaluated different ticketing systems available in the market

• Collaborated with stakeholders to gather requirements and customize the system to meet their needs

• Provided training to end users on how to use the new ticketing system

• Conducted testing and troubleshooting to ensure smooth implementation

I am impressed by your company's reputation for providing excellent customer service and innovative solutions.

• I admire your company's commitment to customer satisfaction

• I am excited about the opportunity to work with cutting-edge technology

• I believe my skills and experience align well with the company's values and goals

Yes, I am willing to do night shifts as required for the role.

• I understand that night shifts may be necessary to provide 24/7 support to users.

• I am flexible with my schedule and can adjust to working during nighttime hours.

• I have previous experience working night shifts in a similar role.

• I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.

My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department

DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors

To boot a new laptop, you need to press the power button and wait for the operating system to load.

• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted

To install an operating system, you need to boot from installation media, follow on-screen prompts, select installation options, and wait for the process to complete.

• Boot from installation media (USB, DVD)

• Follow on-screen prompts to start installation process

• Select installation options such as language, time zone, and disk partitioning

• Wait for the installation process to complete

• Reboot the system after installation is

To install a printer, you need to connect it to the computer, install the necessary drivers, and set it as the default printer.

• Connect the printer to the computer using a USB cable or through a network connection.

• Download and install the printer drivers from the manufacturer's website or use the installation CD that came with the printer.

• Go to Control Panel > Devices and Printers, click on 'Add a printer', and follow t...read more

To rejoin a domain, you need to access the system properties, change the computer name, and then rejoin the domain.

• Access system properties by right-clicking on 'This PC' and selecting 'Properties'.

• Click on 'Change settings' next to the computer name.

• Click on 'Change' to rename the computer and then click 'OK'.

• Click on 'Change' next to 'To rename this computer or change its domain or workgroup'.

• Enter the domain name an...read more

RDP can be connected by using the Remote Desktop Connection tool on Windows.

• Open Remote Desktop Connection tool on Windows

• Enter the IP address or hostname of the remote computer

• Click 'Connect' and enter the username and password of the remote computer

• Click 'OK' to establish the RDP connection

To configure Ms Outlook, you need to open the application, enter your email address and password, and set up the server settings.

• Open Microsoft Outlook application

• Click on 'File' tab and select 'Add Account'

• Enter your email address and password

• Follow the prompts to set up server settings (IMAP/POP and SMTP)

• Click 'Finish' to complete the configuration

Service desk is a centralized point of contact for users to get help with IT issues and requests.

• Provides technical support and assistance to users

• Handles IT incidents and service requests

• Logs and tracks issues in a ticketing system

• Resolves issues or escalates to higher level support

• Communicates with users regarding status and resolution

DNS is a system that translates domain names to IP addresses, domain is a group of network resources under the same administration, DHCP assigns IP addresses to devices, router connects multiple networks, modem connects a computer to the internet.

• DNS translates domain names to IP addresses (e.g. translating www.google.com to 172.217.3.100)

• Domain is a group of network resources under the same administration (e.g. google...read more

PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.

• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more