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Jio Customer Service Manager Interview Questions and Answers

Updated 24 Dec 2024

Jio Customer Service Manager Interview Experiences

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    Experienced customer service professional with a proven track record of improving customer satisfaction and team performance.

    • Over 5 years of experience in customer service roles

    • Successfully implemented new customer service strategies resulting in a 20% increase in customer satisfaction

    • Led a team of 15 customer service representatives to achieve monthly targets

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. Telecommunication system and process
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about company
  • Ans. 

    Our company is a leading provider of innovative customer service solutions.

    • Company offers a wide range of customer service solutions tailored to meet the needs of various industries.

    • We prioritize customer satisfaction and strive to exceed expectations in every interaction.

    • Our team is highly trained and dedicated to providing top-notch service to our clients.

    • We utilize cutting-edge technology to streamline processes and

  • Answered by AI
  • Q2. Telecommunication community discussion
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Do you spike marathi
  • Ans. 

    No, I do not speak Marathi.

    • I do not speak Marathi.

    • I am not fluent in Marathi.

    • I do not have proficiency in Marathi language.

  • Answered by AI
  • Q2. Do you existing order
  • Ans. 

    Yes, I have experience managing existing orders in previous roles.

    • Managed existing orders by ensuring timely delivery and resolving any issues that arose

    • Maintained accurate records of orders and communicated updates to customers

    • Collaborated with sales and logistics teams to streamline order processing

    • Implemented improvements to order management processes to increase efficiency

    • Handled customer inquiries and complaints r

  • Answered by AI
  • Q3. Your life time money knocking
  • Ans. 

    My life time money knocking refers to the financial opportunities and successes I have encountered throughout my career.

    • I have been fortunate to have received promotions and salary increases over the years.

    • I have successfully negotiated higher pay rates for myself in previous roles.

    • I have invested wisely in stocks and real estate, resulting in significant financial gains.

    • I have consistently met or exceeded sales target...

  • Answered by AI
  • Q4. Do you existing job
  • Ans. 

    Yes, I am currently employed as a Customer Service Manager.

    • I am currently employed as a Customer Service Manager at XYZ Company.

    • I have been in this role for the past 3 years.

    • I oversee a team of 15 customer service representatives and handle customer escalations.

    • I am responsible for implementing new customer service strategies to improve customer satisfaction.

  • Answered by AI
  • Q5. Do you wark home
Round 2 - Aptitude Test 

Minimum amount of time and money address the issues that they don't know how much time you will take me away

Round 3 - HR 

(2 Questions)

  • Q1. Your mony mathod
  • Q2. Your life with your family members
  • Ans. 

    I have a close-knit family and we enjoy spending quality time together.

    • My family consists of my parents, siblings, and extended family members.

    • We often have family gatherings and celebrations to bond and create lasting memories.

    • We support each other through thick and thin, and always prioritize spending time together.

    • Some of our favorite activities include cooking meals together, playing board games, and going on famil

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is complete and make your day happy and your company networks problem in limited temperature of the size is not same

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How you will deal a Customer when our service regarding his car w ... read more
Q2. How to convince the customer that muthoot is best
Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Mujhe is company ko bhot pasand aaya is liye

I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell something about yourself? Why do you want do this job?
Round 2 - HR 

(1 Question)

  • Q1. Do you need any leave for the first three months? What is your salary expectation?

Interview Preparation Tips

Interview preparation tips for other job seekers - always be confident
don't be humbled
Always think that you have been slected

Jio interview questions for designations

 Customer Service

 (4)

 Customer Service Executive

 (26)

 Customer Service Associate

 (15)

 Customer Service Advisor

 (1)

 Junior Customer Service Executive

 (1)

 Senior Customer Service Executive

 (1)

 Customer Relationship Manager

 (1)

 Customer Care Manager

 (1)

Interview questions from similar companies

I applied via Referral and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself ? 2. What is IP Address ? 3. How do you manage the work force in your current assignment?

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak your mind. This will help you and company know well each other.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Maths, Reasoning, GK, English - Basic knowledge test will be there at the time of interview

Round 3 - Group Discussion 

Current topics will be given for GD

Round 4 - One-on-one 

(2 Questions)

  • Q1. Go with flow, be what you are in real Do show your passion for working
  • Q2. Future plans can be asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Do whatever you feel right and be natural. Do not forget to share your basic knowledge

I applied via Other and was interviewed before Mar 2018. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Serivece expression plz told
  • Q2. Customer choice given service and reply best response
  • Q3. How much transfer customer
  • Ans. 

    The question is unclear and lacks context.

    • Request clarification on what is meant by 'transfer customer'

    • Ask for more information about the specific role and responsibilities of an Assistant Manager

    • Seek clarification on the purpose or objective behind the question

  • Answered by AI
  • Q4. 6000/ customer satisfaction guaranteed service

Interview Preparation Tips

General Tips: Maruti home relocation movers and packers door to door delivery All responsibility packing and moving service
Skills: Communication

I appeared for an interview in Mar 2018.

Interview Preparation Tips

General Tips: This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher.
You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Skills: Communication, Problem Solving, Leadership, Decision Making Skills

I applied via Naukri.com and was interviewed in Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  Question about in depth working of Angular.io and nodejs. Also the basic mongodb questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Tata communications does not have a very big team for software development. The person has to manage from UI to backend database everything. The questions are asked on almost all the languages/tools etc.
There will be 3 technical rounds as to say and a HR round.
First round of interview is taken by the junior developer. This will be pure technical and lots of questions related to mostly one tech. Either front end and backend. Easy to clear if the basics are clear.
Second round is more technical and mostly related to integration of different services and architectural styles etc. Not so difficult to clear if you know industry best practices for designs.
Third round is with manager who checks the candidates and explains the business need and his role. Not to worry about.
Last is an HR round for package discuss and stuff.

I applied via Walk-in and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is the sorce of a company growth
  • Ans. 

    The source of a company's growth can be attributed to various factors such as innovation, market demand, strategic partnerships, and effective management.

    • Innovation: Developing new products or services that meet the needs of customers

    • Market demand: Identifying and meeting the needs of a growing market

    • Strategic partnerships: Collaborating with other companies to expand reach and capabilities

    • Effective management: Efficie...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and always curb your answer as per the job role

Jio Interview FAQs

How many rounds are there in Jio Customer Service Manager interview?
Jio interview process usually has 2-3 rounds. The most common rounds in the Jio interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Jio Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Service, Compliance, Analytical, Dispute resolution and Management.
What are the top questions asked in Jio Customer Service Manager interview?

Some of the top questions asked at the Jio Customer Service Manager interview -

  1. Do you spike mara...read more
  2. Telecommunication system and proc...read more
  3. Telecommunication community discuss...read more

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Jio Customer Service Manager Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more

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Jio Customer Service Manager Salary
based on 45 salaries
₹2.2 L/yr - ₹9.5 L/yr
15% less than the average Customer Service Manager Salary in India
View more details

Jio Customer Service Manager Reviews and Ratings

based on 23 reviews

4.0/5

Rating in categories

4.1

Skill development

4.1

Work-life balance

3.9

Salary

4.0

Job security

4.1

Company culture

3.4

Promotions

3.6

Work satisfaction

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