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Jio Customer Service Manager Interview Questions and Answers

Updated 24 Dec 2024

Jio Customer Service Manager Interview Experiences

4 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(5 Questions)

  • Q1. Do you spike marathi
  • Ans. 

    No, I do not speak Marathi.

    • I do not speak Marathi.

    • I am not fluent in Marathi.

    • I do not have proficiency in Marathi language.

  • Answered by AI
  • Q2. Do you existing order
  • Ans. 

    Yes, I have experience managing existing orders in previous roles.

    • Managed existing orders by ensuring timely delivery and resolving any issues that arose

    • Maintained accurate records of orders and communicated updates to customers

    • Collaborated with sales and logistics teams to streamline order processing

    • Implemented improvements to order management processes to increase efficiency

    • Handled customer inquiries and complaints r

  • Answered by AI
  • Q3. Your life time money knocking
  • Ans. 

    My life time money knocking refers to the financial opportunities and successes I have encountered throughout my career.

    • I have been fortunate to have received promotions and salary increases over the years.

    • I have successfully negotiated higher pay rates for myself in previous roles.

    • I have invested wisely in stocks and real estate, resulting in significant financial gains.

    • I have consistently met or exceeded sales target...

  • Answered by AI
  • Q4. Do you existing job
  • Ans. 

    Yes, I am currently employed as a Customer Service Manager.

    • I am currently employed as a Customer Service Manager at XYZ Company.

    • I have been in this role for the past 3 years.

    • I oversee a team of 15 customer service representatives and handle customer escalations.

    • I am responsible for implementing new customer service strategies to improve customer satisfaction.

  • Answered by AI
  • Q5. Do you wark home
Round 2 - Aptitude Test 

Minimum amount of time and money address the issues that they don't know how much time you will take me away

Round 3 - HR 

(2 Questions)

  • Q1. Your mony mathod
  • Q2. Your life with your family members
  • Ans. 

    I have a close-knit family and we enjoy spending quality time together.

    • My family consists of my parents, siblings, and extended family members.

    • We often have family gatherings and celebrations to bond and create lasting memories.

    • We support each other through thick and thin, and always prioritize spending time together.

    • Some of our favorite activities include cooking meals together, playing board games, and going on famil

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is complete and make your day happy and your company networks problem in limited temperature of the size is not same
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    Experienced customer service professional with a proven track record of improving customer satisfaction and team performance.

    • Over 5 years of experience in customer service roles

    • Successfully implemented new customer service strategies resulting in a 20% increase in customer satisfaction

    • Led a team of 15 customer service representatives to achieve monthly targets

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. Telecommunication system and process
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell about company
  • Ans. 

    Our company is a leading provider of innovative customer service solutions.

    • Company offers a wide range of customer service solutions tailored to meet the needs of various industries.

    • We prioritize customer satisfaction and strive to exceed expectations in every interaction.

    • Our team is highly trained and dedicated to providing top-notch service to our clients.

    • We utilize cutting-edge technology to streamline processes and

  • Answered by AI
  • Q2. Telecommunication community discussion

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How you will deal a Customer when our service regarding his car w ... read more
Q2. How to convince the customer that muthoot is best
Q3. How to handle customer and dealer channels
Q4. Do you have basic computer knowledge?
Q5. How would you explain how the sky looks like to a blind person?

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Interview Preparation Tips

Interview preparation tips for other job seekers - Mujhe is company ko bhot pasand aaya is liye

I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell something about yourself? Why do you want do this job?
Round 2 - HR 

(1 Question)

  • Q1. Do you need any leave for the first three months? What is your salary expectation?

Interview Preparation Tips

Interview preparation tips for other job seekers - always be confident
don't be humbled
Always think that you have been slected

Jio interview questions for designations

 Customer Service

 (4)

 Customer Service Executive

 (25)

 Customer Service Associate

 (15)

 Customer Service Advisor

 (1)

 Junior Customer Service Executive

 (1)

 Senior Customer Service Executive

 (1)

 Customer Care Manager

 (1)

 Customer Relationship Manager

 (1)

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Situation analysis
  • Q2. Past job experience

Interview Preparation Tips

Interview preparation tips for other job seekers - all the best

I applied via campus placement at Dr Ram Manohar Lohia Avadh University, Faizabad and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1. Why did you decide to apply to this role? 2. What experience do you have that would be relevant to this role? 3. Tell me about your experience in … 4. What did you like most about the job description? 5...
  • Ans. 

    Why did you decide to apply to this role?

    • I have always been passionate about providing excellent customer service

    • I have previous experience in managing a customer service team

    • I am excited about the opportunity to contribute to the growth and success of the company

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Reliance Communications Customer Service Manager interview:
  • Review the job description
  • Consider your eligibility for th
  • Tell me about yourself?
Interview preparation tips for other job seekers - Market yourself. ...
Apply even if you're not fully qualified. ...
Job search like it's your job. ...
Use informational interviews to network. ...
Set yourself apart with letters of recommendation. ...
Know yourself and what you want. ...
Pump yourself up and stay positive.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Adsdfasf esdfgg gsdfdsf sdfsdf
  • Q2. Vsdfgdg ghsdfsd gfafdf
Round 2 - Technical 

(2 Questions)

  • Q1. Afdfad dfasdfad fadfdas dfasddf
  • Q2. A
Round 3 - HR 

(1 Question)

  • Q1. Aadf adf adfasd adsf

Interview Preparation Tips

Interview preparation tips for other job seekers - don't join service delivery department by any chance work environment is very bad higher management like DGM, AVP and VP doesn't look for employee well being.
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Grammar, passages, basic aptitude, and the Versant test.

Round 2 - Group Discussion 

Any random topic such as diversity and inclusion or your most recent birthday.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Operations round with hiring managers.
  • Q2. About you, qualifications, about the companu.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(1 Question)

  • Q1. What do you do yesterday
Round 3 - Aptitude Test 

Aptitude questions, listening test, speaking test

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Difference between empathy and sympathy, talking in a random topic for 2 minutes.
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic comms test but instead of assessment they do it face to face.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t waste your time. They reject you for the smallest things saying you are nor good enough. I was there till 5. Went there at 10 only 2 rounds happened for me and i was rejected for comms even being a previous employee for 3.5 in Amazon for international voice process.

Jio Interview FAQs

How many rounds are there in Jio Customer Service Manager interview?
Jio interview process usually has 2-3 rounds. The most common rounds in the Jio interview process are HR, Aptitude Test and One-on-one Round.
How to prepare for Jio Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Jio. The most common topics and skills that interviewers at Jio expect are Customer Service, Compliance, Analytical, Dispute resolution and Management.
What are the top questions asked in Jio Customer Service Manager interview?

Some of the top questions asked at the Jio Customer Service Manager interview -

  1. Do you spike mara...read more
  2. Telecommunication system and proc...read more
  3. Telecommunication community discuss...read more

Tell us how to improve this page.

Jio Customer Service Manager Interview Process

based on 3 interviews

Interview experience

4.3
  
Good
View more
Jio Customer Service Manager Salary
based on 47 salaries
₹2.2 L/yr - ₹9 L/yr
24% less than the average Customer Service Manager Salary in India
View more details

Jio Customer Service Manager Reviews and Ratings

based on 23 reviews

4.0/5

Rating in categories

4.1

Skill development

4.1

Work-life balance

3.9

Salary

4.0

Job security

4.1

Company culture

3.4

Promotions

3.6

Work satisfaction

Explore 23 Reviews and Ratings
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