Jio Customer Service Advisor Interview Questions and Answers for Experienced

I am fluent in English and Spanish.

• Fluent in English and Spanish

• Able to communicate effectively in both languages

• Experience working with Spanish-speaking customers

To create a ticket with Remedy, follow these steps.

• Open Remedy application

• Click on 'Create Ticket' button

• Fill in the required fields such as summary, description, priority, etc.

• Click on 'Submit' button to create the ticket

• Note down the ticket number for future reference

OSI layers are a model for network communication. There are 7 layers, each with a specific function.

• Layer 1: Physical - deals with physical connections and transmission of raw data

• Layer 2: Data Link - manages data transfer between devices on the same network

• Layer 3: Network - handles routing and forwarding of data between networks

• Layer 4: Transport - ensures reliable data transfer between applications

• Layer 5: Session -...read more

Yes

• I have 3 years of experience working in the retail industry

• During my time in the retail industry, I have gained extensive knowledge of customer service practices and strategies

• I have successfully resolved customer complaints and inquiries, ensuring customer satisfaction

• I am familiar with point-of-sale systems and have experience handling cash transactions

• I have received positive feedback from customers for my excell