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Interview Questionnaire
4 Questions
- Q1. Tell me about yourself
- Q2. Why do you work with this company
- Q3. Why do you want to this job
- Q4. What are your greatest strength
Customer Care Interview Questions & Answers
Sutherland Global Services
H.Shamsun Nihar
posted on 6 Jul 2017
I applied via Campus Placement and was interviewed before Jul 2016. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Tell about your self
- Ans.
I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.
Strong interpersonal skills
Ability to empathize with customers
Effective problem-solving abilities
Experience in handling customer complaints and inquiries
Proficient in using customer support software
Proven track record of meeting customer satisfaction goals
- Q2. Why you choosing our company
- Ans.
I am choosing your company because of your excellent reputation and commitment to customer satisfaction.
Your company has a proven track record of providing exceptional customer care.
I have heard positive feedback from friends and colleagues about their experiences with your company.
Your company's values align with my own, particularly in regards to prioritizing customer satisfaction.
I am impressed by the range of servi...
- Q3. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
- Ans.
I would invest a portion of the money, donate to charity, and use the rest for personal expenses.
Invest a portion of the money to secure future financial stability
Donate a portion to charity to help those in need
Use the remaining amount for personal expenses such as travel, home improvements, and savings
- Q4. If you want to be an animal like any animal in the world? Which animal you would like to be?
- Ans.
I would like to be a dolphin because of their intelligence, agility, and ability to swim freely in the ocean.
Dolphins are known for their high level of intelligence and problem-solving abilities.
They are incredibly agile and can swim at high speeds, performing acrobatic jumps and flips.
Being a dolphin would allow me to explore the vastness of the ocean and interact with other marine creatures.
Dolphins are highly social...
Interview Preparation Tips
Experience: I reached the office at morning 9. Why because they mentioned the interview time was 9 in the offer letter. I was the only one who went there first I was waiting till 10:30, one by one people who got selected in campus drive came After certain number of people came one HR came and escort all the participants in a place like an auditorium. Then they explain about their company and all the stuffs and it got noon. I went to eat with the people who came for the interview and I met so many peoples they became friends to me. After that I started to have interview in calls. Then waited for the results it became evening But unfortunately I didn't got selected,its because that was my first interview I was really nervous and may be my answers were not that much satisfier. After that I left from there. But now I'm ready to face anything.
Tips: You just have to think like we are taking to a customer,our main aim has to make them feel satisfied. Talk with Courage and confidence.
Skills: Communication
College Name: Dhanalakshmi srinivasan college of arts and science for women
Interview Preparation Tips
Experience: Verbal-correction of sentences, 2 passages,antonyms,synonyms logical reasoning - all models are in r.s agarwal
Total Questions: 75
Round: Technical Interview
Experience: Regular hr questions like tell about ur self,hobbies,strengths,any team activities, about paper presented and questions on that, questions on leadership qualities, asked to talk about 'conservation of energy' for few minutes, asked abouts functions or events organised.
College Name: NIT WARANGAL
Interview Preparation Tips
Experience: It went quite well.
Tips: Brush up everyday your aptitude skills
Duration: 30 minutes
Total Questions: 30
General Tips: Choosing your company and preparing for it early is better than trying everything on the day of selection process
Skills: Aptitude, Technical skills
College Name: IIT roorkee
Motivation: i am a self motivator
Interview Questionnaire
5 Questions
- Q1. Based on a situation
- Q2. Write a .small C code
- Ans.
A C code that prints out the elements of an array of strings.
Declare an array of strings
Use a loop to iterate through the array
Print out each element
- Q3. Simple puzzles about colored balls probability
- Q4. What Is the probability of it raining today in Chennai?
- Ans.
The probability of rain in Chennai today depends on various factors such as season, weather conditions, and location.
The probability can be estimated by analyzing the current weather patterns and historical data.
Factors such as humidity, temperature, and wind speed can affect the probability of rain.
Local weather forecasts and satellite imagery can also provide insights into the likelihood of rain.
The probability of ra...
- Q5. Find the probability that India will win the next Cricket World Cup
- Ans.
It is impossible to accurately predict the probability of India winning the next Cricket World Cup.
Sports events are unpredictable and depend on various factors such as team performance, weather conditions, injuries, etc.
Past performance of the team and individual players can be considered, but it does not guarantee future success.
Other teams participating in the tournament also play a significant role in determining t...
Interview Preparation Tips
Experience: Fifty people appeared for the test out of which sixteen were shortlisted.
Round: Case Study Interview
Experience: How would you promote a newly launched product? What marketing strategies would you use? They asked very simple case studies.
Round: Technical Interview
Experience: Test was based on data analysis, mainly maths. The interview was to see how much 'C' and probability you know.
Tips: Customized preparation is must along with good CGPA.
Skill Tips: Work details about your internship helps!
Skills: General knowledge, Technical knowledge
College Name: IIT Madras
Skills evaluated in this interview
Interview Questionnaire
5 Questions
- Q1. Should “Social Media” technique be used for educational purposes
- Ans.
Yes, social media can be used for educational purposes.
Social media provides a platform for sharing educational content and resources.
It allows for collaboration and discussion among students and educators.
Social media can enhance engagement and motivation in learning.
It provides access to a wide range of educational materials and online courses.
Examples include using Facebook groups for class discussions, YouTube for ...
- Q2. Tell me something about yourself and about the company
- Q3. Who is the present CEO
- Ans.
The present CEO is John Smith.
The present CEO is John Smith.
John Smith has been the CEO since 2015.
Under John Smith's leadership, the company has experienced significant growth and expansion.
John Smith has a background in engineering and has previously held executive positions in other companies.
- Q4. Extra-acads related questions
- Q5. Coding related questions(only if your CV shows you are a coding studd)
Interview Preparation Tips
Experience: Its not an elimination round, you can go with your informal clothes on.
Tips: Any one who has prepared for day 1 and day 2 companies will get through this round. Just read news papers and learn to shoot graphs here and there even if it has got absolutely no facts and definitely practice to write a lot. Be prepared with both for and against the topic coz the interviewer keeps changing the topic in between the GD.The topic was same as that of the case study Don’t write bullet-ed points, this makes your cases look small. Try applying your vocabulary spectrum. Try to give exhibits even if you don’t know any facts.
Round: Group Discussion
Experience: 12 students on the table, one interviewer.
Tips: Play old school .But don’t wait for your chance, just break into it, but with a gentlemanly attitude. Try giving examples. Throw arbitrary facts to prove your points, if you don’t remember the real figures.
Round: HR Interview
Experience: Two interviewee were present.
Tips: Don’t start with your brilliancein your core subject. Tell them you hate your department. Convince them that you won’t ditch them for a Ph.D or an MBA. Tell them you have a friend at Wipro who keeps giving you intel about how great the company is. Look confident and if at times you can be funny, they will appreciate it!!
Skill Tips: 8 and above CGPA is required. Later it was lowered to 7.9, mine was 7.98. They mainly ask HR questions, so being involved in Extra-academic activities gives you more that you can talk of. I had an eye for coding in C++. Helped me on this, but my extra-acads list was enough. Coding was just a bonus. If they are non core its better. But my both the internships were core based. You just have to convince them why you are dropping from core.
College Name: IIT KHARAGPUR
Interview Questionnaire
10 Questions
- Q1. Do you know Java? ---Yes
- Ans.
Yes, I know Java.
I have experience in Java programming.
I am familiar with Java syntax and concepts.
I have worked on Java projects in the past.
- Q2. What is Thread and why are they used? ---told
- Q3. What is JDBC? ---told
- Q4. How to retrieve data from back end? ---told
- Ans.
To retrieve data from the back end, you can use APIs or database queries.
Use API calls to fetch data from the back end server.
Execute database queries to retrieve data from the database.
Parse the response or query result to extract the required data.
Handle any necessary authentication or authorization for accessing the back end.
Examples: GET request to an API endpoint, SELECT query in SQL.
- Q5. Explain OOP concepts. ---explained the program
- Ans.
OOP is a programming paradigm based on the concept of objects, which can contain data and code.
OOP stands for Object-Oriented Programming
It focuses on creating objects that interact with each other to solve a problem
Encapsulation, inheritance, and polymorphism are key concepts in OOP
Example: A car object can have properties like color, make, and model, and methods like start and stop
OOP promotes code reusability and ma
- Q6. He gave me Java program and asked me to explain how memory is allocated? ---Explained with diagram
- Q7. How was the day? ---A bit lagging one
- Q8. Why? ---My token number is 197, I need to wait for long time since morning
- Q9. About yourself? ---told
- Q10. Tell me a special quality of yours which is not mentioned in your resume? ---Told
Interview Preparation Tips
Experience: 4 modules :
1. Computer Programing :- Code is given,we need to find output, basic questions in Java, C, Data Structures, DBMS.
2. Quantitative Aptitude :- Easy, Basics in Simple Interest, Profit&Loss, Numbers, Logs, Time and Work, Time Speed Distance, Prob, Perm&Comb.
3. Logical Reasoning :- Blood relations, Directions, Data sufficiency, Puzzle, Arrangements (circular & linear).
4. English :- Fill in appropriate meaning, Antonyms, Synonyms, Arrange the sentences, and 2 huge paragraphs (4+4=8 questions).
Out of 2000 members 400 were selected. I'm one among them.
Round: HR Interview
Experience: After 2 days I received mail from HCL (offer letter and letter of intent).
Tips: HR round is to test our communication only..
College Name: NA
Skills evaluated in this interview
Interview Preparation Tips
Experience: Simple Aptitude - just brush up basics - be quick in your solving.
Duration: 120min minutes
Total Questions: 50+10
Round: HR Interview
Experience: Pretty simple interview round - was asked few HR questions. Majorly it was a informative session where i was told about the job profile and tested whether I was willing to take up the responsibility & commitment.
College Name: IIT MADRAS
Motivation: Just applied gen. Got through.
Interview Preparation Tips
Experience: CGPA > 8 is necessary
Round: Test
Experience: Online Test + Written Test
Online Test - Duration 90 minutes + Written Test 30 minutes for Hardware profile
Online Test -Quants, Number Series ; Calculators were not allowed
Written Test - Semiconductor Basics
Round: Interview
Experience: Interview is held in either 1 round for non-core profile or several rounds of technical interviews for Hardware.
Technical round consisted of questions form topics like VLSI, Semiconductors (BJT, MOS), ASIC Design Flow, CMOS Process Flow.
Round: Group Discussion
Experience: Group Discussion is held for non-core profilesDuration varies from 20-30 minutes with 11 members.
General Tips: Never ever mention GRE or MS or any higher studies, for that matter, in any placement interview if you want to get placed in that company
Practicing quant, puzzle solving and GD from early in the semester would definitely help
Core placement: be thorough with the core fundaes
Practice general quant questions without a calculator
Skills: Quants, Puzzle Solving
College Name: IIT MADRAS
Interview Preparation Tips
Experience: The paper was alloted a certain time of some 45 min.Quant questions were very basic.just putting your head in will do.some 15 questions were asked.some of them arre laborious and time taking. Data interpretaion was asked to a better extent. In english reading comprehensions(2) were given and some sentences were to be gramatically corrected.
Round: Group Discussion
Experience: There were 13 members in my group i didn't take the initiative but added on to the start given. make sure that the members in the group are listening to you rather than shouting in the crowd. try to grab the examiner's attention on you by stating some quotations at right time. giving the conclusion also adds on. every body will be asked to give one make sure you have got a different yet effective one. only 4 were selected from my group.in one group all 13 were selected and in some only 2.
Duration: 15 minutes
Round: Interview
Experience: The interviewer was very relaxed.started on with my self details. tech questions were varied.first went on with "what's the difference with c and c++" then moved on to classes, pointers, inheritance and polymorphism just you need to know the definition. asked me to write a code on swap program using reference.some questions on operating systems.
Round: Interview
Experience: The very question i expected popped on me was, myself being a student of non-circuit getting interested in a software job. asked of my activites in my college( i had none).one question was like..." what if none of the software companies select you? will you go to a core job?" i said no.that is it.
General Tips: Listen to the PPT properly, do your apti paper nicely.. i mean even if you are not good at technical or answering HR, apti paper has a lot of weightage. nice company to start of your career.it has got M O U's with IIM-B ad also some big american universities(MIT). ALL THE BEST .
College Name: NIT WARANGAL
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