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ITC Hotels

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40+ TCS Interview Questions and Answers

Updated 28 Jan 2025

Q1. What is the difference between an angoustra bitter and other bitters

Ans.

Angostura bitters are a specific type of bitters made from a secret blend of herbs and spices.

  • Angostura bitters are made from a secret blend of herbs and spices

  • They are named after the town of Angostura in Venezuela

  • They are commonly used in cocktails such as the Old Fashioned and Manhattan

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Q2. What is the selection process in itc hotals?

Ans.

The selection process at ITC Hotels involves multiple rounds of interviews and assessments to ensure the right fit for the position.

  • Candidates typically submit their resumes online or through recruitment agencies.

  • Shortlisted candidates are then contacted for initial interviews with HR or hiring managers.

  • Successful candidates may be required to undergo further assessments or interviews with department heads.

  • Final selection is based on a combination of qualifications, experienc...read more

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Q3. What according to you is Responsible Luxury and what are the Responsible Luxury initiatives taken bult ITC Hotels?

Ans.

Responsible Luxury is a concept of luxury that is sustainable and socially responsible.

  • ITC Hotels' Responsible Luxury initiatives include using renewable energy sources, reducing water consumption, promoting local and organic food, and supporting local communities through various programs.

  • The hotels have also implemented waste management practices and eco-friendly technologies to reduce their carbon footprint.

  • ITC Hotels have received several awards and certifications for thei...read more

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Q4. how will you approach the third parties for information

Ans.

I will approach third parties for information by establishing clear communication channels and building strong relationships.

  • Initiate contact through email or phone to request information

  • Clearly explain the purpose of the request and provide necessary details

  • Follow up politely and promptly if there is no response

  • Maintain professionalism and confidentiality in all communications

  • Build rapport with third parties to facilitate future information sharing

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Q5. What are the safety requirements for pump on wet ground.

Ans.

Pumps on wet ground require proper grounding, insulation, and protection from water ingress.

  • Ensure the pump is properly grounded to prevent electrical hazards.

  • Use pumps with adequate insulation to prevent electric shock.

  • Protect the pump from water ingress to prevent damage and malfunction.

  • Regularly inspect and maintain the pump to ensure it is in good working condition.

  • Train personnel on safe operation and handling of pumps on wet ground.

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Q6. Whats is the difference between cafe latte and dopio ?

Ans.

Cafe latte is a coffee drink made with espresso and steamed milk, while dopio is a double shot of espresso.

  • Cafe latte contains more milk than dopio

  • Dopio is stronger in taste than cafe latte

  • Cafe latte is usually served in a larger cup than dopio

  • Dopio is a good choice for those who prefer a stronger coffee taste

  • Cafe latte is a good choice for those who prefer a milder coffee taste

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Q7. Types of fish cuts of chicken 3 beef dishes 2 fish dishes etc

Ans.

I can name types of fish, cuts of chicken, 3 beef dishes, and 2 fish dishes.

  • Types of fish: salmon, tuna, cod, halibut, trout, tilapia

  • Cuts of chicken: breast, thigh, drumstick, wing, tenderloin

  • 3 beef dishes: steak, beef stroganoff, beef bourguignon

  • 2 fish dishes: grilled salmon, fish and chips

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Q8. what do you understand by capm model

Ans.

CAPM model stands for Capital Asset Pricing Model, used to determine the expected return on an investment based on risk and cost of capital.

  • CAPM model calculates the expected return on an investment by considering the risk-free rate, beta of the investment, and market risk premium.

  • It helps in determining if an investment is worth the risk by comparing the expected return with the required return.

  • The formula for CAPM is: Expected Return = Risk-Free Rate + Beta * (Market Return...read more

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Q9. Which is the biggest country in the world

Ans.

Russia is the biggest country in the world by land area.

  • Russia covers over 17 million square kilometers of land

  • It spans across two continents, Europe and Asia

  • Russia has a diverse landscape including forests, mountains, and tundra

  • The country has 11 time zones

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Q10. What do you know about ISO 14001

Ans.

ISO 14001 is an international standard for environmental management systems.

  • ISO 14001 provides a framework for organizations to manage their environmental impacts.

  • It includes requirements for establishing an environmental policy, identifying and controlling environmental risks, and continuous improvement.

  • ISO 14001 certification is voluntary but can demonstrate an organization's commitment to sustainability and environmental responsibility.

  • The standard is applicable to any org...read more

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Q11. Which is the dangerous dog in the world

Ans.

The dangerous dog in the world is the Pit Bull.

  • Pit Bulls are known for their strong jaws and high prey drive

  • They have a history of being bred for fighting and aggression

  • Pit Bulls are responsible for a high number of fatal dog attacks

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Q12. What is the function of ELCB

Ans.

ELCB stands for Earth Leakage Circuit Breaker. It is a safety device that automatically switches off the electricity supply when it detects a current leakage.

  • ELCB is designed to protect against electric shock and fire hazards caused by earth faults.

  • It works by detecting the difference in current between the live and neutral wires.

  • If the current leakage exceeds a certain level, the ELCB trips and cuts off the power supply.

  • ELCBs are commonly used in homes, offices, and industri...read more

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Q13. what id reverse charged mechanism

Ans.

Reverse charge mechanism is a concept in taxation where the recipient of the goods or services is liable to pay the tax instead of the supplier.

  • Under reverse charge mechanism, the recipient of the goods or services is responsible for paying the tax directly to the government.

  • This mechanism is commonly used in B2B transactions where the supplier is not required to collect tax from the recipient.

  • It is often implemented to prevent tax evasion and improve tax compliance.

  • Example: ...read more

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Q14. Who is the prime minister of india

Ans.

Narendra Modi is the current Prime Minister of India.

  • Narendra Modi has been serving as the Prime Minister of India since May 2014.

  • He is a member of the Bharatiya Janata Party (BJP).

  • Modi previously served as the Chief Minister of the Indian state of Gujarat from 2001 to 2014.

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Q15. 5 international wine name beer name cheese name

Ans.

International wine, beer, and cheese names.

  • Wine: Chianti, Rioja, Sauvignon Blanc

  • Beer: Guinness, Heineken, Corona

  • Cheese: Brie, Gouda, Roquefort

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Q16. what is blocked credit

Ans.

Blocked credit refers to the amount of credit that is temporarily unavailable for use due to certain restrictions or issues.

  • Blocked credit can occur when a customer exceeds their credit limit.

  • It can also happen when there are pending transactions that have not been processed yet.

  • Blocked credit may be due to suspected fraudulent activity on the account.

  • In some cases, blocked credit can be resolved by contacting the credit card issuer or financial institution.

  • Examples: A custom...read more

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Q17. What is the deference between sparkling wine or champagne wines

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Q18. Which is the capital of India

Ans.

The capital of India is New Delhi.

  • New Delhi is the capital city of India.

  • It is a major political and cultural center in the country.

  • New Delhi is known for its historical landmarks such as the Red Fort and India Gate.

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Q19. ITC hotel project ( Mep coordination )

Ans.

I have experience in MEP coordination for the ITC hotel project.

  • Coordinated with MEP contractors to ensure timely completion of work

  • Reviewed MEP drawings and identified clashes with other trades

  • Implemented solutions to resolve MEP coordination issues

  • Ensured compliance with project specifications and standards

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Q20. Difference between Tabasco saice and chili sauce

Ans.

Tabasco sauce is made from Tabasco peppers while chili sauce can be made from various types of chili peppers.

  • Tabasco sauce has a more vinegary taste compared to chili sauce.

  • Chili sauce can be sweet or spicy depending on the recipe.

  • Tabasco sauce is thinner in consistency compared to chili sauce.

  • Chili sauce can be made from a variety of chili peppers such as jalapeno, habanero, or serrano.

  • Tabasco sauce is a trademarked brand while chili sauce can be made by various manufacturer...read more

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Q21. How to suggest places for foreign guest

Ans.

To suggest places for foreign guests, consider their interests, culture, and preferences. Provide a variety of options and offer personalized recommendations.

  • Ask about their interests and preferences

  • Consider their cultural background and offer relevant suggestions

  • Provide a variety of options such as historical sites, local attractions, and popular restaurants

  • Offer personalized recommendations based on their preferences

  • Provide information about transportation, safety, and any ...read more

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Q22. Who is the sharukh Khan

Ans.

Shah Rukh Khan, also known as SRK, is a famous Indian actor and film producer who has appeared in numerous Bollywood films.

  • Shah Rukh Khan is often referred to as the 'King of Bollywood' due to his immense popularity and success in the Indian film industry.

  • He has won numerous awards for his performances in films such as 'Dilwale Dulhania Le Jayenge', 'My Name is Khan', and 'Chennai Express'.

  • Apart from acting, Shah Rukh Khan is also a successful film producer and owns the produ...read more

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Q23. Name all the Restaurants of itc maratha.

Ans.

ITC Maratha has multiple restaurants offering a variety of cuisines.

  • Peshawri - Authentic North Indian cuisine

  • Dum Pukht - Traditional Awadhi cuisine

  • Pavilion - All-day dining with global cuisine

  • Pan Asian - Asian delicacies

  • Dakshin Coastal - South Indian specialties

  • Bombay High - Lounge bar with drinks and snacks

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Q24. Any operational goal for own self

Ans.

My operational goal is to consistently exceed guest expectations and provide exceptional service.

  • Continuously improve my communication and problem-solving skills

  • Stay up-to-date with industry trends and best practices

  • Maintain a positive attitude and professional demeanor at all times

  • Set personal targets for guest satisfaction and work towards achieving them

  • Seek feedback from guests and colleagues to identify areas for improvement

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Q25. What do you know about itc?

Ans.

ITC Limited is an Indian multinational conglomerate company headquartered in Kolkata, West Bengal.

  • ITC is one of India's largest multi-business conglomerate companies.

  • It operates in various sectors including FMCG, hotels, paperboards, packaging, agri-business, and information technology.

  • ITC's popular brands include Aashirvaad, Sunfeast, Bingo!, and Classmate.

  • The company is known for its sustainability initiatives and social responsibility programs.

  • ITC has a strong presence in ...read more

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Q26. Mep coordination with all services

Ans.

MEP coordination involves ensuring that all mechanical, electrical, and plumbing systems are properly integrated and functioning together.

  • MEP coordination is essential for ensuring the smooth operation of a building's systems.

  • It involves working closely with architects, engineers, and contractors to ensure that all systems are properly integrated.

  • Examples of MEP systems include HVAC, electrical power, lighting, plumbing, and fire protection.

  • MEP coordination requires careful p...read more

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Q27. Mep coordination with service.

Ans.

MEP coordination involves ensuring that mechanical, electrical, and plumbing systems are properly integrated and functioning together.

  • MEP coordination is essential for ensuring that building systems work together seamlessly.

  • It involves collaboration between different trades to ensure that systems are properly integrated.

  • Examples of MEP coordination include ensuring that electrical wiring does not interfere with plumbing systems, and that HVAC systems are properly integrated w...read more

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Q28. Why food and beverages service

Ans.

I am passionate about providing exceptional service and creating memorable dining experiences for guests.

  • I enjoy interacting with people and making their dining experience enjoyable

  • I have a passion for food and beverages and enjoy learning about different cuisines and pairings

  • I thrive in fast-paced environments and enjoy the challenges that come with food and beverage service

  • I take pride in delivering high-quality service and exceeding customer expectations

  • I believe that food...read more

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Q29. Why food and beverage severe

Ans.

Food and beverage service is essential for providing guests with a memorable dining experience.

  • Food and beverage service plays a crucial role in the overall guest experience at a restaurant or hotel.

  • It involves taking orders, serving food and drinks, and ensuring guest satisfaction.

  • Good food and beverage service can lead to repeat business and positive reviews.

  • It requires strong communication skills, attention to detail, and a passion for hospitality.

  • Examples: Taking orders a...read more

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Q30. Chocolate tempering temperatures?

Ans.

Tempering chocolate involves heating and cooling it to specific temperatures to achieve a glossy finish and snap.

  • Tempering involves melting chocolate to a specific temperature, then cooling it to a specific temperature, and then reheating it to a final temperature.

  • The specific temperatures vary depending on the type of chocolate being tempered.

  • For dark chocolate, the melting temperature is around 115-120°F, the cooling temperature is around 80°F, and the final temperature is ...read more

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Q31. How to handle angry guest

Ans.

To handle an angry guest, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.

  • Remain calm and composed

  • Listen actively to understand their concerns

  • Empathize with the guest's feelings

  • Apologize sincerely for any inconvenience caused

  • Offer a solution or alternative to resolve the issue

  • Follow up with the guest to ensure their satisfaction

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Q32. 5 international wine name region wise

Ans.

Here are 5 international wine names categorized by their regions.

  • Bordeaux - France

  • Barolo - Italy

  • Rioja - Spain

  • Napa Valley - USA

  • Marlborough - New Zealand

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Q33. How you manage the IT Infra

Ans.

I manage the IT infra by implementing a structured approach that includes regular maintenance, upgrades, and monitoring.

  • Regularly assess and update hardware and software

  • Implement security measures to protect against cyber threats

  • Ensure data backups are performed regularly

  • Monitor system performance and address issues promptly

  • Collaborate with other departments to identify and address IT needs

  • Stay up-to-date with emerging technologies and trends

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Q34. R u comfortable night shif

Ans.

Yes, I am comfortable with night shifts.

  • I have worked night shifts before and have adapted to the schedule.

  • I understand the importance of being alert and focused during night shifts.

  • I am willing to adjust my sleep schedule to accommodate night shifts.

  • I have experience handling security issues during night shifts.

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Q35. why steam change

Ans.

Steam changes due to changes in temperature and pressure.

  • Steam changes from gas to liquid when it loses heat energy.

  • Steam changes from liquid to gas when it gains heat energy.

  • Changes in pressure can also affect the state of steam, such as in a pressure cooker.

  • Steam can also change in quality, such as becoming superheated steam.

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Q36. Type of tool use in plumbing

Ans.

Various tools are used in plumbing such as pipe wrenches, pliers, pipe cutters, and plungers.

  • Pipe wrenches are used to tighten and loosen pipes and fittings

  • Pliers are used for gripping and turning nuts and bolts

  • Pipe cutters are used to cut pipes to the desired length

  • Plungers are used to clear clogged drains

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Q37. Different Types of grape

Ans.

There are many different types of grapes, each with unique flavors and characteristics.

  • Red grapes: Cabernet Sauvignon, Merlot, Pinot Noir

  • White grapes: Chardonnay, Sauvignon Blanc, Riesling

  • Seedless grapes: Thompson Seedless, Flame Seedless

  • Table grapes: Concord, Muscat

  • Wine grapes: Zinfandel, Syrah, Malbec

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Q38. What is plumbing

Ans.

Plumbing is the system of pipes, drains, fittings, valves, and fixtures installed for the distribution of water for heating, washing, and sanitation.

  • Plumbing involves the installation and maintenance of pipes, drains, and fixtures for water distribution.

  • It includes systems for heating, cooling, and sanitation in buildings.

  • Plumbers use various tools and materials such as pipes, fittings, valves, and wrenches.

  • Common plumbing issues include leaks, clogs, and pipe damage.

  • Examples...read more

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Q39. GM round final?

Ans.

The question is related to the final round of the interview with the General Manager.

  • Prepare for a comprehensive discussion about your skills, experience, and fit for the role.

  • Expect questions about your ability to handle HR responsibilities and challenges.

  • Be ready to showcase your knowledge of HR policies, procedures, and best practices.

  • Demonstrate your problem-solving and decision-making skills through relevant examples.

  • Highlight your ability to work collaboratively with di...read more

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Q40. Lighting working all types

Ans.

Ensure all types of lighting are working properly for safety and comfort.

  • Regularly inspect and test all lighting fixtures

  • Replace any burnt out bulbs or faulty components

  • Check for proper wiring and connections

  • Consider upgrading to energy-efficient LED lighting for cost savings

  • Ensure emergency lighting is functional for safety compliance

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