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IT Support Desk Interview Questions and Answers

Updated 20 Sep 2024

IT Support Desk Interview Experiences

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2 interviews found

Officer Interview Questions & Answers

user image Anonymous

posted on 20 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Asking project details, network related qn & database qn

Round 2 - Aptitude Test 

Operating system, network & MySQL databases related qn

Interview Preparation Tips

Topics to prepare for IT Support Desk Officer interview:
  • IT Support
Interview preparation tips for other job seekers - Try your best

Officer Interview Questions asked at other Companies

Q1. Generally Which type of glass use is pharmaceutical industries for parenteral packing????
View answer (4)

Interview Questionnaire 

3 Questions

  • Q1. What is ip address
  • Ans. 

    An IP address is a unique numerical label assigned to each device connected to a computer network.

    • IP address stands for Internet Protocol address.

    • It is used to identify and locate devices on a network.

    • IP addresses can be either IPv4 (32-bit) or IPv6 (128-bit) format.

    • IPv4 addresses are written as four sets of numbers separated by periods (e.g., 192.168.0.1).

    • IPv6 addresses are written as eight sets of four hexadecimal di...

  • Answered by AI
  • Q2. What is os model
  • Ans. 

    The OS model refers to the structure and design of an operating system.

    • The OS model defines how the operating system interacts with hardware and software components.

    • It includes components like the kernel, device drivers, file system, and user interface.

    • Different OS models include monolithic, microkernel, and hybrid models.

    • Examples of OS models are Windows NT (hybrid), Linux (monolithic), and QNX (microkernel).

  • Answered by AI
  • Q3. What is outlook
  • Ans. 

    Outlook is a popular email client and personal information manager developed by Microsoft.

    • Outlook is used for sending, receiving, and organizing emails.

    • It also includes features like calendar management, task management, and contact management.

    • Outlook can be accessed through desktop applications, web browsers, and mobile devices.

    • It supports various email protocols such as POP, IMAP, and Exchange ActiveSync.

    • Outlook offe...

  • Answered by AI

Skills evaluated in this interview

IT Desktop Support Engineer Interview Questions asked at other Companies

Q1. What's RAM Use of RAM What's is Network Basic commands of Linux What's is OS How to resolve system hanging issue How to manage IT asset inventory What's steps of windows installation Minimums requirement for Linux system
View answer (1)

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jul 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Explain about yourself
  • Q2. Explain something
  • Ans. 

    Explaining something involves breaking down a concept or process into simpler terms for better understanding.

    • Start by providing an overview of the topic

    • Break down the key components or steps involved

    • Use examples or analogies to clarify complex ideas

    • Conclude by summarizing the main points

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Flexible and good management

I applied via Recruitment Consultant

Interview Questionnaire 

2 Questions

  • Q1. Round 1: Fundamentals questions related to Javascript and React. In React questions were focused on react-hooks. lifecycle components and optimization techniques in react. Basic to intermediate questions r...
  • Q2. Round 2: The interview panel will ask you to code some basic coding problem depending on your relevant experience and if you're not able to solve it they'll directly say they're done with the interview. In...

Interview Preparation Tips

Interview preparation tips for other job seekers - I cleared Round 1 after which there was a delay of more than 2 weeks and got a call for Round 2 without any prior notice. Their L2 level interview is very bad, in my case I ended the interview from my side as it looked very clear that the panel was least interested.

Specialist SE Interview Questions & Answers

Societe Generale Global Solution Centre user image Anonymous

posted on 19 Nov 2020

I applied via Referral and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. 1. Why am I looking for a job change?
  • Q2. 2. Will I be interested in ups killing myself with new technologies?
  • Q3. 3. How would I contribute to the corporate community?

Interview Preparation Tips

Interview preparation tips for other job seekers - Well, in an interview it is very important to be positive and keeping your mind calm. Some of the tips are as shared below, these are the points I always followed for my interviews:

1. Understand the Job Description and be aware of the related questions. If the JD contains something that's not been your expertise, go through briefly on those subjects online and tell the interviewer that you never had exposure to this tool/app/technology/domain and would be willing to learn and tell them what you learnt about it.
2. Attention: Never show that you're too smart even if you are !! Humble nature and giving an impression that you are open for feedback creates a positive impression. The corporate world needs more of such people.
3. Throughout the interview process ask questions about their work and culture, show interest in the company you're attending interview for. They would not want to focus on what you did previously but they would definitely want to see if you're a good fit for their company and team.
4. Always have a long term plan with the organisation. Bigger companies look for such candidates. Your words should make them believe that you can stay there for a longer period of time.
5. Stay calm stay focused...it will be all okay !! Mantra for any interview.

Hope the above points help.

Thanks!

I applied via Naukri.com and was interviewed in Jan 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Technical questions from basic and advanced C# for first round.
  • Q2. In second round there was a man who wasted 1 hour just talking all unnecessary stuff.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't waste time on giving interviews to this company. They will just waste time with no offers even after good interviews. Either they won't reply or reject on the basis on notice period or Salary. Bad experience.

I applied via Naukri.com

Interview Questionnaire 

1 Question

  • Q1. Basic related Spark, Scala programming.

Interview Preparation Tips

Interview preparation tips for other job seekers - Four rounds of technical discussion 2 of them is taken by client. Interview level intermediate According to experience.

Interview Questionnaire 

4 Questions

  • Q1. What is your weakness?
  • Q2. Where do you see your self in upcoming years?
  • Q3. How you will improve customer experience?
  • Ans. 

    To improve customer experience, I will focus on personalization, efficient communication, and continuous improvement.

    • Implement personalized customer interactions based on their preferences and history.

    • Streamline communication channels to ensure prompt and effective responses.

    • Regularly gather customer feedback and use it to identify areas for improvement.

    • Train and empower team members to provide exceptional customer ser...

  • Answered by AI
  • Q4. What will the best way to keep team motivated?

I applied via Naukri.com and was interviewed before May 2017. There were 2 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Based on resume and simple technical questions

Interview Preparation Tips

Check for client and kind of project you get.. get clear idea of nature of work. Else you might be disappointed later

I applied via Recruitment Consultant and was interviewed in Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. 1.If an URL is not reachable then what are all the possible reasons?
  • Ans. 

    Possible reasons for an unreachable URL

    • Server is down

    • Incorrect URL

    • DNS resolution failure

    • Firewall or security settings

    • Network connectivity issues

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I faced shockingly unprofessional and fraudulent behaviour by UST Global HR.Position was permenent with UST Global but I would work in Amadeus Software labs office in Prestige Techno Park office in Kadubeesanhalli in Bangalore.There were 2 rounds,first one was telephonic which I cleared.The second was face 2 face,I went to Amadeus office in PrestegeTech Park.That interview went off well ,I answered all the questions.But shockingly I was told two days later the feedback was not positive.
I was shocked as all the time and effort that I had invested in attending this interview had got wasted.The actual reason was that UST Global was not competent enough to pay my expected CTC so they shamelessly gave an excuse that the interview feedback was not positive.Such fraudulent practices must be checked.As this is Bangalore and UST Global is not the only company that is there, if my interview had not gone well I would have concentrated on other interviews rather than writing this review.The only intention behind writing this review is to expose what this company has done.Fraud should always be called out,ignoring it only serves as further encouragement. Hence ,I would urge people to exercise due caution while attending this company's interview.

Skills evaluated in this interview

IT Support Desk Interview FAQs

How many rounds are there in IT Support Desk interview?
IT Support Desk interview process usually has 2 rounds. The most common rounds in the IT Support Desk interview process are Group Discussion and Aptitude Test.
How to prepare for IT Support Desk interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IT Support Desk. The most common topics and skills that interviewers at IT Support Desk expect are Corporate Sales, Cyber Security and Social Work.
What are the top questions asked in IT Support Desk interview?

Some of the top questions asked at the IT Support Desk interview -

  1. What is ip addre...read more
  2. What is os mo...read more
  3. What is outl...read more

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IT Support Desk Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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IT Support Desk Reviews and Ratings

based on 15 reviews

3.8/5

Rating in categories

4.1

Skill development

4.2

Work-life balance

3.9

Salary

4.1

Job security

4.0

Company culture

4.1

Promotions

4.3

Work satisfaction

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