IT By Design Technical Support Trainee Interview Questions and Answers

Q1. What is the difference between service request and incident
Ans. 
Service request is a formal request for help or information, while incident is an unplanned event that disrupts normal operation.
• Service request is a proactive request for assistance or information, often initiated by the user.

• Incident is a reactive event that causes a disruption in normal operations, such as a system outage or software malfunction.

• Service requests are typically routine and can be planned in advance, w...read more
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Q2. What is active directory and how does works.
Ans. 
Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Supports single sign-on for users to access multiple resources with one login

• Uses Lightweight Directory Access Protocol (LDAP) for communication
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Q3. We should aware of windows active directory,DNS, DHCP, print server, file server, azure cloud, office 365.
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Q4. What is firewall and how does works.
Ans. 
A firewall is a network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules.
• Acts as a barrier between a trusted internal network and untrusted external network

• Filters traffic based on rules set by the network administrator

• Can be hardware-based or software-based

• Examples include Cisco ASA, Palo Alto Networks, and Windows Firewall
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Q5. We should know about WSUS patch management or SCCM.
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Q1. What is my day to day works.
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Q2. Security related thing's
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Q1. What is my notice period and about my work culture.
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Q2. Salary discussion.
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They generally ask over a small topic which we come across daily in our day-to-day life. They ask me ....Is 75% in colleges should be mandatory or not..??

Q1. They will ask questions only related to your resume.. whatever you have provided to them.
Ans. Must know the basic coding of SQL
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Q1. They will ask tricky questions..so be prepared. Don't blabber anything infront of them.
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Q1. Basic SQL Questions were asked
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Q2. Questions were asked on AWS S3, EC2
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Q1. Basic computer knowledge questions
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