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The Manager - HRBP will implement HR plans, initiatives and solutions at NCR site. This role requires the ability to efficiently handle high volumes of tasks with minimal supervision while maintaining deadline sensitivity. Key to the position is a proven track record of success in navigating day to day people concerns and grievances and contributing to the HR function within a fast paced, dynamic business setting. Experience collaborating with diverse teams and cross-functional stakeholders to deliver HR solutions that support business objectives is critical.

Education level required:

• Bachelors degree in psychology, HR Management, Behavioral Science, or related courses (Masters is a plus)
• 8-10 years years of HR experience in tech or IT SMB companies
  
  Must haves:
• Strong stakeholder management experience.
• Experience in leading small teams.
• Expertise in HR metrics management, including eSAT, eNPS, and attrition analysis with solid experience in MS tools - Excel and PowerPoint.
• Proven ability to design, implement, and govern HR policies and processes.
• Experience in culture strategy development and driving employee engagement initiatives.
• Keen understanding of business drivers and experience in partnering with key stakeholders to drive employee retention programs and measuring their impact.
• Strong knowledge of performance management policies, compliance, and best practices.
• In-depth understanding of labor laws and compliance management.
  
  Key Responsibilities:
  HR Process Implementation
  
  
• Partner with key stakeholders to ensure HR processes and policies are implemented with clarity.
• Support design, documentation and delivery of HR processes, policies, and procedures in the region across the entire employee life cycle including onboarding and exit processes.
  
  HR Metrics Management
  
• Monitor, manage and report all HR metrics for the site such as eSAT, eNPS, Attrition and Top Performers percentage.
• Actively identify gaps and propose and implement changes necessary to cover risks.
  
  Employee Relations and Stakeholder Management
  
  
• Serve as the main escalation point for any employee related issues and will be involved in people issue consultations, culture management, engagement program roll outs and change management effectively.
• Employee Retention and Engagement
• Employee retention strategies and management to meet employee engagement and retention outcomes.
  
  Compliance & Audit Management
  
  
• Manage, comply with audit and compliance queries from government agencies if any.
  
  Administration & Facilities
  
• Support in ensuring seamless administration at the site on a day-to-day basis to ensure positive employee experience.