iSource Information Technology Support Engineer Interview Questions, Process, and Tips

I am a dedicated and experienced IT Support Engineer with a passion for solving technical issues and providing excellent customer service.

• Experienced in troubleshooting hardware and software problems

• Proficient in network configuration and troubleshooting

• Strong knowledge of operating systems such as Windows and Linux

• Excellent communication and problem-solving skills

• Ability to work well under pressure and meet deadlines

• P...read more

I worked as an IT Support Engineer at XYZ Company.

• Provided technical support to employees for hardware and software issues

• Troubleshot and resolved network connectivity problems

• Installed and configured computer systems and software

• Managed user accounts and permissions

• Performed regular system maintenance and updates

• Assisted in the implementation of IT projects

• Created and maintained documentation for IT processes and proc

IP stands for Internet Protocol. It is a set of rules that governs the communication between devices over the internet.

• There are two types of IP addresses: IPv4 and IPv6

• IPv4 addresses are 32-bit numbers and are written in the form of four decimal numbers separated by dots

• IPv6 addresses are 128-bit numbers and are written in the form of eight groups of four hexadecimal digits separated by colons

• IP addresses are used to ...read more

Printer spooler is a software program that manages all print jobs sent to a printer.

• It manages the order of print jobs in the queue.

• It sends print jobs to the printer when it's ready.

• It allows multiple users to print to the same printer.

• It can be restarted or stopped to clear print jobs or fix issues.

• Examples of printer spooler software include CUPS for Linux and macOS, and the Print Spooler service for Windows.

Outlook POP3 and SMTP are protocols used for sending and receiving emails in Microsoft Outlook.

• POP3 (Post Office Protocol version 3) is used for receiving emails from a mail server.

• SMTP (Simple Mail Transfer Protocol) is used for sending emails to a mail server.

• POP3 and SMTP settings are required to configure email accounts in Outlook.

• POP3 and SMTP ports are used to establish a connection between Outlook and the mail s...read more

SSD stands for Solid State Drive. It is a type of storage device that uses flash memory to store data.

• SSDs are faster and more reliable than traditional hard disk drives (HDDs).

• There are two main types of SSDs: SATA and NVMe.

• SATA SSDs are more affordable and have slower read/write speeds compared to NVMe SSDs.

• NVMe SSDs are faster and more expensive than SATA SSDs.

• SSDs are commonly used in laptops, desktops, and servers

To troubleshoot a system that is restarting continuously, you can follow these steps:

• Check for hardware issues such as overheating or faulty components

• Verify if any recent software or driver updates have caused the issue

• Examine the system logs for any error messages or patterns

• Test the system in safe mode to determine if a third-party application is causing the problem

• Perform a system restore to a previous stable state

• ...read more

BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware during the boot process.

• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It also provides a set of low-level routines to control the hardware, such as the keyboard, mouse, and hard drive.

• BIOS settings can be accessed and modified through a setup utility, which ...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices.

• DHCP is used to simplify network administration by automatically assigning IP addresses to devices.

• It allows devices to join a network and obtain an IP address without manual configuration.

• DHCP servers can also assign other network configuration settings such as subnet mask, default gateway, ...read more

DNS port is a network port used for DNS communication.

• DNS port is usually port 53 for both TCP and UDP protocols.

• It is used for resolving domain names to IP addresses.

• DNS queries and responses are sent over this port.

• Firewalls and routers may block or filter DNS traffic on this port.