Ison Technologies Customer Agent Interview Questions and Answers

Test about call agent and customer service

Q1. Products that mtn offer
Ans. 
MTN offers a wide range of products including mobile phones, data plans, airtime top-ups, and mobile money services.
• Mobile phones

• Data plans

• Airtime top-ups

• Mobile money services
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Q2. What do you understand about call agent
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Q3. How can you help angry customer
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Q4. What does call agents do
Ans. 
Call agents handle incoming and outgoing phone calls for customer service, sales, or support purposes.
• Answer customer inquiries and provide information

• Resolve customer complaints and issues

• Make outbound calls for sales or follow-ups

• Update customer records and information

• Transfer calls to appropriate departments or individuals
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