Infosys Process Specialist SME Interview Questions and Answers

Q1. Basic introduction
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Q2. Salary expectation
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Q1. HR had aligned me for the daytime shift, but the manager had told me for the night.
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Q2. Salary expectation was an important factor for everyone.
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Q1. Multiple questions were there but the manager insisted on knowing more about my connection in the company, to which I refused to reveal. Just during this round, manager called up another one of her experie...read more
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Q1. Tell about your self
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Q2. How long will you work here
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Q1. Tell about your self?
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Q2. How long will You work here?
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I plan to work here for the foreseeable future, as I am excited about the opportunities for growth and development within the company.
• I am committed to contributing to the success of the team and the organization

• I see potential for advancement and learning opportunities within the company

• I am excited about the projects and initiatives currently in progress at the company
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Q1. Tell me about yourself in brief
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Experienced process trainer with a background in customer service and training development.
• Over 5 years of experience in training employees on processes and procedures

• Strong background in customer service and problem-solving

• Developed training materials and conducted workshops for new hires

• Proficient in using learning management systems and virtual training platforms
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Q2. What's your hobbies and why you want the job
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My hobbies include reading, hiking, and cooking. I want this job because I enjoy helping others learn and grow.
• I enjoy reading because it allows me to learn new things and escape into different worlds.

• Hiking is a great way for me to stay active and enjoy nature.

• Cooking is a creative outlet for me and I love trying out new recipes.

• I want this job because I have a passion for teaching and helping others succeed.

• I find fu...read more
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Versant Test, Amcat, on Pmap test

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced process trainer with a passion for helping others succeed.
• Over 5 years of experience in training and development

• Strong communication and interpersonal skills

• Proven track record of improving employee performance through training programs

• Certified in instructional design and adult learning principles
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Q2. Tell me about the social media and e-commerce
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Social media and e-commerce are closely intertwined, with many businesses leveraging social platforms for marketing and sales.
• Social media platforms like Facebook, Instagram, and Pinterest are commonly used for e-commerce marketing and advertising.

• Social commerce, where users can purchase products directly through social media platforms, is becoming increasingly popular.

• Influencer marketing on social media has a signif...read more
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Q3. We will give you a case study on a mock call
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Q1. What is accruals
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Accruals refer to expenses that have been incurred but not yet paid for.
• Accruals are used to match expenses with revenues in the same accounting period.

• They are recorded as liabilities on the balance sheet until they are paid.

• Examples include accrued salaries, interest, and taxes.

• Accruals help provide a more accurate representation of a company's financial position.
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Q2. What is provisions
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Provisions are funds set aside for future expenses or losses.
• Provisions are typically made to cover potential future liabilities or expenses.

• They are recorded as a liability on the balance sheet until they are utilized.

• Examples of provisions include warranty provisions, bad debt provisions, and restructuring provisions.
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Q3. What is pre payment
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Prepayment is a payment made before the actual due date of an invoice or bill.
• Prepayment helps in ensuring timely payment and can sometimes lead to discounts.

• It is common in industries like real estate, where tenants may prepay rent for a few months.

• Prepayment can also refer to paying for goods or services in advance before receiving them.
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We were given a scenario where client and Admin was in discussion. basically, client was bit rude, and Admin was supposed to handle him carefully so that it will not cause adverse impact over the business.

Q1. Service management related questions
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Q2. Incident management
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Q3. Problem management
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Q4. Change management
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Q5. Service request
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1 hr MS Excel question

Q1. Why you want to change the organisation
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